Some consumers said on their social platforms that they bought 20 muddy oysters when they spent in Chuzhou restaurant, saying that the seller would not give them free bills or refunds. After the incident was exposed, it caused great concern, and the store also responded to the video, saying that only one oyster contained mud, and consumers' false statements and videos would protect their rights and interests through legal channels.

I. Details of the incident

The consumer ordered 20 oysters in the shop. When eating, he found that the oysters were all muddy and inedible, so he asked the waiter to re-cook the pot or return the order for a refund. After inspection, the waiter told the customer that oysters were sold by quantity, and only one oyster had mud, so it was impossible to return all 20 oysters to the customer. At the same time, he apologized for this incident.

Customers don't accept this kind of treatment. After taking a video about oysters, they post it on their social accounts. The behavior of the merchants was immediately condemned by many netizens, and some netizens called for not spending here.

Second, the response of the merchants.

Merchants gave different responses. The merchant said that he had apologized to the customer at the time of the incident, but the customer's request was unreasonable, and only one oyster had mud, and all other oyster customers had already eaten it. The video released by the customer is inconsistent with the facts.

Moreover, due to customers' videos, their snack bars have been subjected to cyber violence by netizens, which has seriously affected their normal operations. The false statements of customers and the help of netizens have caused serious losses to their business. In order to protect their rights and reputation, they have provided the police with the video of making oysters in the store, the video of the hall in the store and the comments of netizens, hoping to restore the truth.

Third, both sides are at fault.

A very simple contradiction, I didn't expect to develop to the level of alarm. At present, consumers who have released videos have not responded further. In fact, both sides are at fault in this matter. Both sides should seek truth from facts, and consumers should not take the opportunity to eat the king's meal. Merchants should also care about consumers' feelings and settle this dispute peacefully.