Harpreet Singh Bhadi, an Indian youth who barely passed the exam and graduated from Mumbai University, did not stay at home with the feelings of adventureland. With his enthusiasm for sales, he successfully applied for a computer sales company called "Serving You". The core values of this company can be summarized as fanatical performance orientation in one sentence, as long as it can make achievements. Harp, a pure young man, was in great trouble when he submitted information to customers on behalf of the sales manager for the first time. He was very surprised that the customer asked for kickbacks directly, and even wrote a complaint letter to the client company in a rage. The uproar caused by the complaint can be imagined. The whole company, including the big boss, has extremely despised and doubted Harper's IQ. How dare the sales work offend customers? Don't you know that giving customers kickbacks is a well-founded hidden rule? Still complaining like a pure schoolboy?
The final result of the complaint was that Harper was permanently suspended from sales during the probation period, and even his business card was confiscated. He is only allowed to stay in the company to answer the phone, and even if he gets the order, he must unconditionally transfer it to other colleagues. All this was seen by Jerry, the customer service manager and sales technician sitting next to Harper. Gilly's skill in repairing computers is excellent, but she spends all day surfing the Internet and sleeping in the company, because the company requires customers to delay the maintenance of computers that need to be repaired for a long time, so as to ask for high maintenance costs.
Seeing this, as a weak audience, I think Harper should resign immediately and find another job. However, Harper told his college friends who cared about him that this was his first job and he had to stick to it. Besides, sales were different everywhere. Harper insisted on calling customers every day in the contempt, ridicule and ridicule of his colleagues, but he still didn't get the order.
Out of sympathy, the kind front desk operator Kounna secretly handed Harper the order for two computers. When Harper visited the customer, he found that the company didn't have some kind of accessories that the customer needed. At the request of the customer, Harper decided to contact the supplier personally and persuaded the technician Geely to help assemble the computer. Finally, he succeeded in making his first business and pocketed the profits. Afterwards, Harper struggled with his conscience and prepared to apologize to the big boss, but he was once again subjected to great verbal humiliation.
Next, Harper officially implemented the revenge plan. He set up a company called Rocket Sales within the "Serve You" company, and invited sales technician Gilly, front desk operator Kunna and tea worker Uncle Cotra. Just as their underground sales business was progressing smoothly, Nitin, Harper's immediate boss and shrewd sales manager, stumbled upon this shocking secret. Harper successfully persuaded Nitin to join his rocket sales company in Death. The five of them work together to provide customers with quality and perfect sales service. The price of their products is only 2/3 of that of the original company; They promise to provide professional maintenance services for customers at night, which will not affect customers' work during the day; They have their own "three chapters of the contract", insisting on not deceiving customers and not bribing customers. When there is a conflict between the order and the service customer, first give up the order and guarantee to provide sales and after-sales maintenance services for the customer 24 hours a day. The service spirit of always thinking about the interests of customers and the great enthusiasm for work day and night have brought them thriving achievements.
However, some people are happy and others are sad. While the performance of the rocket sales company is rising at the rocket speed, the sales performance of their original company has fallen miserably all the way. The boss lost his temper and asked his subordinates what kind of company the rocket sales company was that robbed them of a lot of business, and where was their office address? But no one knows. The boss finally decided to do it himself. He dialed the number on the sales leaflet of Rocket Company, and the call was transferred to Harper. He sat in a small corner of the company's office area, looked at the big boss in the independent office and heard him say that he wanted to buy the rocket company at a high price, but Harper refused. The depressed boss stayed alone in the company late at night. When he called the sales phone number on the leaflet again, he found it was the front desk service phone number of his company. At this time, Gilly, the sales service technician who happened to go back to the company to get something, answered the phone and everything was exposed.
Harper finally transferred his rocket brand and customer resources to the boss of the original company under the pressure of imprisonment and the consideration of four other colleagues, and five of them were fired. Just as the boss proudly integrated his company's brand with the rocket brand, he was happily preparing to provide sales services for the customers of the rocket company, but his performance did not achieve the expected growth. Because they are still selling computers in the way they used to work, and they are still wooing customers with small favors such as kickbacks and bribes, instead of really providing customers with cost-effective products and timely and professional after-sales service. The big boss was shocked when a big customer refused the kickback to his face and told him that his way of doing business was out of date.
In the end, the big boss with conscience and helplessness returned the trademark and brand of the rocket sales company to Harper. When he asked Harper face to face, why the performance of the rocket company couldn't get up, Harper spoke his mind. He said that in your eyes, there are only sales data, and customers and employees represent a lot of sales data, performance growth and profits. In my opinion, they are all people first. Only when they really care about people, respect people and understand their needs, people are in a good mood and do not suppress their initiative, their performance will naturally go up. ...
Harper's five people are reunited again, and this time they can finally do exciting sales work in their own company aboveboard. ...
The film named Salesman of the Year finally gave the answer. Who is the best salesman of the year? Not those who win customers by bribery and various small means, not those who only stare at sales performance and data reports, not those employees whose personality is respected, comfortable and can give full play to their initiative, but those who truly consider the interests of customers and truly provide customers with quality products and perfect services.
Peter drucker once said, "There is only one correct and effective definition about the purpose of an enterprise: creating customers." He also pointed out that "the ultimate task of managers is to guide the enthusiasm and hope of employees." If the company wants to grow and develop, it can only create customers and win customers with high-quality products and perfect market services. The customer is not a fool who is greedy for petty gain. Only those companies that truly consider and implement the interests of customers first, and only those organizations that truly care about and respect employees, inspire and release their initiative and enthusiasm (like Harper and his four partners), can win the hearts of customers. (Author: AVIC electrical detection)