If the goose is broken, you can apply for after-sales repair.

Canada Goose’s after-sales service policy:

1. Free replacement within 14 days, if the product has not been worn, stained, washed or dry-cleaned, and the labels and tags of the product are still there In this case, Canada Goose will provide a free replacement service. It is worth noting that the above terms only apply to Canada Goose’s direct offline stores, and the clothes need to be properly protected.

2. Regarding how to solve product quality problems, Canada Goose provides several solutions, namely: seeking solutions from Canada Goose official consumer experience channels or regulatory authorities, seeking third-party testing agencies or Canada Goose officials Free testing.

3. Lifetime free maintenance service will be provided for non-human damage or abnormal wear and tear; Canada Goose stated that if the user suffers non-human damage or abnormal wear and tear during the use of the product, Canada Goose will Goose will provide repair services free of charge.

Refuse to return incident:

On October 27, 2021, Ms. Jia from Shanghai made a purchase at the "Canada Goose" store No. LG1-58 on the basement floor of the International Finance Center shopping mall. The price of a down jacket model 9512M is 11,400 yuan. Ms. Jia said that after returning home, she discovered that the trademark on the clothes was embroidered wrongly, with an extra arc embroidered on the sun in the center.

Ms. Jia said that when purchasing clothes, she was asked by a store clerk to sign a "replacement clause." The clause stated that unless otherwise provided by relevant laws, all goods sold in specialty stores in mainland China cannot be returned. On October 28, Ms. Jia complained to the manager of the "Canada Goose" store in the International Financial Center. The manager said that he did not have the right to return the goods and needed to be resolved by the head office. ?

On December 1, 2021, Canada Goose issued a statement on Weibo regarding the return and exchange policy in mainland China, saying that all products sold in specialty stores in mainland China must comply with relevant legal requirements. Can be returned for refund. ?

On December 1, 2021, in response to the online rumor that "returns are not allowed in stores in mainland China", Canada Goose issued a response stating that the meaning of the first clause in the "Replacement Terms" of Canada Goose's specialty stores in mainland China For: All products sold in specialty stores in mainland China can be returned and refunded provided they comply with relevant legal provisions.

Article 7 further clarifies that the replacement of terms “does not affect the rights enjoyed by customers in accordance with relevant laws.” Canada Goose said that every product sold in the store is quality tested by professionally trained sales staff before delivery, and needs to be confirmed by the customer on site. If a product has quality problems after delivery, it can enjoy a lifetime warranty on materials and workmanship if it complies with the Canada Goose warranty policy.

On December 1, 2021, Canada Goose Shanghai International Financial Center Store agreed to return and refund products.