When merchants on the Pinduoduo platform receive complaints from users, they will be punished with light punishments, and in severe cases, they may even close their stores. The extent to which a complaint is made depends on the severity of the incident.

If there are problems with individual product quality or after-sales service attitude, merchants will receive warnings and rectification notices. If a complaint is received about a merchant's goods, the merchant will be required to pay ten times the total amount of the product with serious problems sold as liquidated damages.

Faced with biased policies:

1. Platform channels: In fact, there are many types of complaints on intellectual property protection platforms, including 7 types of trademark infringement complaints, 2 types of copyright infringement, 3 There are various types of patent infringement, copyright and factory name and address infringement, art work infringement, fake goods, etc. Therefore, it is recommended that you consult a professional or team before making a complaint.

2. Judicial agencies: In addition to complaining to the platform, we can also report serious infringements directly to relevant departments, including the Industrial and Commercial Bureau (business addresses vary), the Market Supervision Administration (product quality, publicity, consumer purchases), lawyer's letters, legal proceedings (product scratching, impersonating official, false authorization, unfair competition), etc.

3. Consumer behavior: In addition to complaints and reports, we can also manage illegal merchants by purchasing merchant inventory, then returning goods, and giving negative reviews, using multiple IPs and multiple account addresses, and repeat purchases. The method of withdrawing interferes with the normal operation of the other party's store.

The above content refers to Baidu Encyclopedia-Pinduoduo