As a product of the development of the times, online shopping has entered thousands of households. This shopping method breaks the tradition and allows people to buy things without having to shop around. Shopping can be done at home, which is good news for "lazy cancer" patients, and can also greatly save people's time. In recent years, e-commerce has been developing continuously based on these advantages, and even physical stores have no choice but to admit defeat.
However, due to the increasing number of e-commerce platforms, merchants and consumers are a mixed bag, and it is increasingly difficult for us to distinguish the quality of a product. The platforms and the government are also looking for ways to regulate these stores. Now those friends who usually love online shopping must pay attention. Don’t waste money in the past. There is a type of behavior of e-commerce operators that is illegal. If you shop online If we encounter something in the process, we can report it without hesitation and defend our rights.
Anyone who often shops online knows that the reason why people dare to shop online with such confidence is closely related to the "seven days of no-reason returns" launched by e-commerce platforms. As long as the product is inappropriate or has quality problems, consumers can request a return or exchange, and the merchant has no right to refuse. This can also further protect the rights and interests of consumers. You must know that we can return or exchange goods even if you buy them offline. However, some unscrupulous merchants will use various reasons to refuse returns, such as marking "customized products are not refundable", "the deposit has been paid for the product", etc. on the product details page.
Many people do not know what is going on. When they buy such products, the merchant will not accept returns or exchanges, so they can only pay the bill themselves. But in fact, such behavior is illegal. According to regulations, almost all goods sold online must unconditionally follow the "seven days without reason return" policy. However, there are exceptions for a few types of items, such as some fresh fruits and vegetables or products that have been clearly marked by merchants as about to expire soon, because such goods will have expired if they are sent back, and consumers will naturally not be able to return or exchange them if they have no quality issues. .
Secondly, there are products that lose their original value after being unpacked. For example, some snacks will not be returned or exchanged after being unpacked. The third is some digital products that are activated after getting them or some electronic products downloaded online. The fourth is things that will have an impact on the human body after being opened. If they are opened, they are not allowed to be returned or exchanged. The fifth is those newspapers, periodicals, etc. These also have a time limit and will affect the merchant's secondary sales after being returned.
The last type is the customized products mentioned above, because customized products are difficult to resell. If there are no quality problems, merchants have reason to refuse to return or exchange them. However, this has become a reason for some merchants to take advantage of loopholes. According to regulations, whether a product is customized or not is not decided by the merchant, but should be determined by the product itself.
In other words, even if the merchant has written on the details page that it is a customized product, it will not count. Therefore, consumers who often shop online should pay attention and do not let themselves suffer for this reason.
There is another phenomenon that is now expressly prohibited, which is the phenomenon of "big data killing familiarity". When many people log in to the shopping platform, they will find that their actual prices are a little more expensive than others. The reason is because they are regular customers of this store. Moreover, on some platforms, the prices for people using Apple phones are slightly higher than those using Android phones, and these behaviors are expressly prohibited. If consumers find similar phenomena, they can report them, so that major platforms can become more standardized.
Points to note when shopping online
We should also pay attention to some points when shopping online. For example, it is best not to buy from stores that have no reviews, because there are no real reviews from buyers. Consumers cannot directly learn product information at all. You cannot buy from stores that are full of positive reviews, or even those with large copy-pasted reviews, because these are just positive reviews generated by fake orders, in order to make consumers willing to make purchases.
The last type is a store with all negative reviews, and the reason is very clear. It is true that online shopping has brought us many benefits, but we must also be more careful during the shopping process and not let our own interests be harmed casually.