1. When the rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2. In the process of consumption, when your legitimate rights and interests are infringed;
3. Please call 123 15 if you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods, and we will help you mediate the dispute; If economic violations are found, they will be investigated and dealt with according to law.
1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country. The national 123 15 internet platform was officially launched on March 20 17, which is an important measure to promote "internet+government services" and marks that the consumer rights protection work of market supervision departments has entered the internet plus era.
Do not accept complaints of intellectual property infringement:
1, not authorized for sale.
The complainant's distribution of its products without the authorization of Taobao seller (reflecting that Taobao seller sells its products at a price lower than its price) is not an illegal infringement according to the law, and our company has no right to deal with it.
2. Trademarks are being accepted
If the complainant's trademark is still being accepted and the exclusive right to use the trademark has not been obtained, the complainant has no right to prohibit others from using the same or similar trademark as you.
3. Fair use of trademarks
Our company believes that if the product information released by the seller on Taobao is the product of the obligee, then the original logo of your product appearing on the product picture released by the seller and the name of the seller for the product in the text description do not belong to the trademark infringement stipulated by relevant laws and regulations.
Reference to the above content: Baidu Encyclopedia-123 15