2. I bought unsatisfactory goods on Pinduoduo, and I want to find a merchant to mediate. Perhaps the merchant will choose to give some compensation to make up for the loss. This so-called compensation is to give some money compensation for no refund or return. Compensation is sometimes refunded to the account, or it may be a coupon from the store. However, this compensation is not given casually by the merchants. It must be that the products of the merchants are really inconsistent with the real thing, or there are some defects in the goods. Merchants will consider giving compensation. If a merchant sends fake goods or the goods are inconsistent with the description, Pinduoduo Platform can freeze the customers of the merchant and then refund them in full.
Operating environment: nave4e7.8.4 mobile phone with many products 5.95438+0.0.
The specific rules are as follows:
1. Pinduoduo platform's definition standard of counterfeit goods: "counterfeit goods" refers to counterfeit other products or are inconsistent with objective facts.
2. Definition of well-known brand: The "well-known brand" as mentioned in this standard refers to the registered trademark holder, or the staff and organizations authorized by the registered trademark holder to judge the authenticity and source of goods.
3. If the customer presents the sample, it is the sample obtained from the merchant: the goods presented by the merchant who bought anonymously on the platform; Customers/well-known brands show goods to merchants on the platform, and the platform pays a return visit to other customers who buy the same goods according to the phone, thinking that the goods are sold by merchants.
4. Definition of suspected counterfeit goods: goods that meet the following criteria will be identified as counterfeit goods: some consumers or related brands report that a commodity on sale is counterfeit goods, or the platform quality supervision department randomly samples and tests to get a sample version; Based on the professional knowledge of most customers, compare the circulation rate of sample products and sample products in the market. If the product is very different from the outer packaging box or content, it is not within the scope of the old batch number declared by the official platform; Or according to the authenticity identification method published by official website, a well-known brand commodity, it is basically suspected to be a fake.
5. Counterfeit solution of Pinduoduo platform.
For products that may be fake, the platform can take one or more of the following countermeasures on the day of discovery (T day): Second, temporarily remove suspected fake products; And inform the merchants of some proof materials that are not fakes, including but not limited to legally binding contracts, orders, delivery notes, tax stamps and other purchase vouchers, or detailed authorization confirmation materials; Temporarily increase the amount promised by the merchants, and the growth rate is ten times of the total sales of suspected counterfeit goods; Restrict the withdrawal of loans from merchant accounts.