Sample Self-examination Report on Pharmacy Operations
Time flies so fast that it makes people overwhelmed. The work has come to an end. Looking back on the work during this period, there are gains and losses. , for this reason, you must make a summary and write a self-examination report. Come and refer to the self-examination report you need. The following is a sample self-examination report for pharmacy operations that I compiled. You are welcome to read it. I hope you will like it.
Pharmacy operation self-examination report 1
Following the notice from your office, Weihui City xxxx Company promptly held a meeting to communicate and arrange the work, requiring our subordinate operating companies to promptly carry out self-inspection within the department. In the inspection and self-correction work, we shall strictly conduct self-examination according to the provisions of the National Food and Drug Administration Law and GSP management, and write a self-examination report according to the respective circumstances. Our fifth department of Sanli Pharmaceutical has carefully conducted a self-examination in accordance with the requirements. We now report the results of the self-inspection as follows:
After we received the notice, all employees took action. Under the guidance of Xian Guilian, the person in charge of our department Under the leadership of the company, we conducted a comprehensive inspection inside the store. The inspection took one day. Finally, we summarized the inspection results and found the following problems:
1. The store prompts and warning signs to customers are aging and losing Beautiful. We made timely changes and now have new warning signs.
2. The overall hygiene of the pharmacy is okay, but some blind spots are not cleaned well enough. For example, the bottom compartment of each counter was not cleaned thoroughly. Salesman Li Xinshan was criticized and educated on the spot and asked to make corrections in the future.
3. There was no timely attention to the medicines near the expiration date, and the problem was only discovered when customers saw it. Be sure to carefully conduct display inspections in the future.
4. The writing of temperature and humidity records is not standardized enough, and some fonts are illegible.
In short, through this inspection, we discovered various problems in our work. We must take this inspection as an opportunity to make serious rectifications, work hard, and do a better job in operating our store to satisfy customers and reassure the public. Pharmacy business self-examination report 2
1. Company profile
Our company was established in March 20** as an individual drug retail enterprise. Based on GSP, our company compiles and improves its quality management system.
At present, the company has 4 employees, including 2 pharmacists and 1 pharmacist. Pharmacy professional and technical personnel account for 100 of the total number. The allocation of pharmaceutical technicians can meet the requirements of drug operation quality management.
2. GSP organization and personnel structure
The enterprise sets up the company responsible person, purchasing, maintenance personnel, and warehouse managers as XX; the quality manager is XXX; the quality manager and the acceptance officer are XXX; the reviewers are XXXX and XXX; the salespersons are XXX and XXX. Clearly define the quality responsibilities of full-time quality personnel.
3. Personnel and training
In order to continuously improve the professional and technical quality of all employees, we have formulated a learning and training plan, and regularly organize all employees to learn drug management laws and regulations and professional and technical knowledge. Conduct assessments every six months and establish training files.
4. Facilities and Equipment
According to the requirements of the new GSP, our company is equipped with computers and drug purchase, sale and inventory management software that meets relevant management requirements, and is equipped with temperature and humidity detection equipment in the business premises. Equipment, now equipped with thermohygrometer and air conditioner. It is also equipped with rodent-proof, insect-proof, and fire-proof equipment. The business premises is clean and bright, with complete business shelves and counters.
5. Drug purchase and acceptance management
In accordance with the requirements of relevant laws and regulations such as the "Drug Administration Law" and "Pharmaceutical Goods Management Practices", the quality and legal qualifications of purchased drugs are checked review, and request copies of the drug GSP certification, drug business license (wholesale) and business license stamped with the company's official seal. The power of attorney should clearly stipulate the scope and period of authorization; a copy of the ID card of the drug salesperson; purchase For imported drugs, obtain copies of the "Imported Drug Registration Certificate" and "Imported Drug Inspection Report" from the supplier, and stamp them with the original seal of the supplier's quality management agency; imported drugs should have Chinese-labeled instructions. Implement an audit system for first-run enterprises and first-run drugs. The enterprise has established a drug purchase ledger, which records the drug purchase truly and completely to ensure that the tickets, accounts, and items are consistent, and then enters the records into the computer according to relevant procedures to complete all basic work.
Acceptance management: Acceptance personnel inspect and record the purchased drugs batch by batch in strict accordance with the relevant regulations based on the original vouchers and tax stamps. It mainly checks whether the accepted drugs meet the corresponding appearance quality standards.
(1) Whether the outer packaging is firm and dry; whether the seals and seals are damaged; whether the outer packaging is marked with the common name, specifications, manufacturer, approval number, registered trademark, batch number, and validity period. Whether specific storage and transportation markings comply with pharmaceutical packaging requirements.
(2) Whether each piece of inner packaging has a product certificate, whether the container is reasonable, whether it is damaged, whether the sealing is tight, whether the packaging is clear, and the product name, specification, batch number, etc. must not be missing; bottles The signature must be firmly pasted.
(3) The generic name, ingredients, specifications, manufacturer name, approval number, production batch number, production date, validity period, etc. of the drug are clearly printed on the drug label and instructions. The label or instructions should also include indications or main functions, usage and dosage, contraindications, adverse reactions, precautions, and storage conditions.
(4) The label on the package of the imported medicine shall be in Chinese with the name, main ingredients and registration number, with Chinese instructions, and attached with the "Imported Drug Registration Certificate", "Imported Medicinal Material Approval" and " Imported Drug Inspection Report" and a copy of the red seal of the supplier's quality management agency. Collect adverse drug reactions in a timely manner and report to the drug regulatory department immediately if any adverse reactions occur.
6. Drug storage, maintenance and display (retail) management.
When our company was first established, we strictly followed GSP requirements, created a storage and display environment to high standards, and decorated the business area in accordance with the latest municipal bureau standards, making the business premises spacious and bright. Shopping is convenient, the signs are eye-catching, and drugs are classified according to business conditions and GSP requirements. According to the performance and nature of the drugs, the warehouse is divided into areas to be inspected (yellow), combined drugs (green), unqualified drugs (red) and returns (yellow). Drugs and non-drugs, external drugs and internal medicines are stored in separate areas to facilitate operation and prevent errors and contamination incidents. Shelves, greenhouse thermometers, light-shielding facilities (curtains), and rodent-proof facilities (door seam seals) have been added to meet the requirements of the "seven preventions" (dust-proof, insect-proof, bird-proof, rodent-proof, moisture-proof, mildew-proof, and pollution-proof) . Lighting equipment that meets lighting requirements is installed. All business areas are equipped with air conditioners to ensure appropriate air humidity and temperature. At work, management is carried out in accordance with the store's "drug storage, maintenance and display management system", such as the "four separation principles" of displaying drugs and non-drugs separately, non-prescription drugs and prescription drugs, internal medicines and external medicines, etc. Special counters for special preparations containing ephedra are displayed and marked with warning slogans. The counters in the dismantling area are equipped with relevant dismantling tools. In addition, the temperature and humidity of the business area and warehouse are measured every morning and afternoon, and timely measures are taken to control if the requirements are not met; maintenance and inspection of the inventory and display of medicines are carried out regularly every month, and records are recorded as required. These measures can ensure the storage quality of drugs
7. Sales and after-sales service
In order to provide consumers with reliable drugs and high-quality services, companies must provide sales staff who are engaged in drug retail sales, Conduct business training and assessment.
When selling medicines, according to the customer's requirements for the medicines purchased, the medicines will be handed over to the customers after verification, and a sales voucher will be issued. At the same time, the instructions for taking the medicines and contraindications will be explained to the customers in detail; the service agreement will be clearly stated in the business premises, the supervision telephone number will be announced, and the customer will be set up. Opinion Book. Customer evaluations and complaints will be resolved in a timely manner, and drug quality issues reported by customers will be taken seriously, recorded in detail, and handled in a timely manner.
8. Computer software system
The computer system is a well-known large company in China. Relevant modules comply with the application requirements of the new version of GSP, with automatic reminders for inventory levels every day, reminders for sales of products with near-expiration dates every month, automatic restrictions on relevant procurement, acceptance, sales and other activities for expired companies and expired drugs, and can be used for hemp-containing preparations. Automatically carry out limited sales and register name and ID card sales, etc.
The first is to scientifically summarize and organize relevant files and records;
The second is to fill in the sales labels on the shelves in a standardized manner;
The third is to re-inspect store hygiene Cleaning;
The fourth is to further inspect and standardize the classification management situation.
Through self-examination and self-correction activities, the GSP management level has been further improved.
Through the GSP self-inspection, we believe that we have initially met the standard requirements. We are now submitting an application for certification. We welcome all leaders to come for inspection and guidance. Pharmacy operation self-examination report 3
. Through active rectification and improvement, the drug quality management work in our pharmacy has been improved. The current self-examination situation is as follows:
1. Basic situation of the pharmacy
, Chinese patent medicines, chemical pharmaceutical preparations, and antibiotic preparations. The pharmacy currently sells more than 800 varieties of Chinese and Western medicines. In its many years of pharmaceutical business activities, our company has always adhered to the service tenet of operating in accordance with the law and putting quality first. The pharmacy currently has 4 people, including 2 pharmacists and 1 pharmacist. All personnel have many years of experience in pharmaceutical retail work, have established quality management system documents covering the entire GSP process, and actively train all employees. Strictly control the quality of drug purchase, acceptance, maintenance, and sales services. All quality management procedures meet the requirements, records are complete, and after-sales service awareness is good.
The business premises covers an area of ??60 square meters and is equipped with an air conditioner, a refrigerator, a computer and other facilities and equipment for drug maintenance, display and sales, and prescription preparation. It can meet the actual needs of daily pharmaceutical operation and deployment.
2. All employees attach great importance to and fully perform quality management functions
Our pharmacy has ensured the effective operation of the quality management system for many years, with full-time quality controllers conducting quality management work. Assignment and supervision, quality controllers can continuously strengthen the sense of responsibility and quality awareness of all employees. While operating the pharmacy quality system and guiding the quality management work of each position, they can comprehensively ensure the quality of drug purchase and service. The pharmacy revised its pharmacy quality management system documents at the beginning of the year. After years of system operation, the quality management system documents of our pharmacy are more standardized and operable. Through the implementation of relevant regulations, the job responsibilities of each position have been clarified again, and drug quality information files, drug quality files, employee education and training files, corporate quality management system documents, etc. have been completed and supplemented to ensure the orderly development of quality management work for each position.
Our store usually attaches great importance to the quality education and improvement of personnel; on the basis of meeting the GSP job configuration requirements, it fully participates in various positions and pharmacist professional and technical training organized by the Municipal Medical Skills Training Center, and continuously improves professional knowledge level. At the same time, this year our pharmacy has comprehensively inspected the status of maintenance facilities and equipment, and carried out computer maintenance and upgrades to better ensure the needs of daily management work and meet GSP requirements.
Strictly carry out classified management of drugs in the business premises, and carry out more scientific drug use classification on the basis of prescription drug area, non-prescription drug area, traditional Chinese medicine area, non-drug area, unqualified drug area, returned drug area, etc.
Strictly implement the supply customer review and first-run enterprise approval system to ensure the legality of the supplier and purchased drugs. Establish qualified supply customers and first-run enterprise customer files, adhere to the principle of "quality first, operate in accordance with the law"; strictly implement the first-run enterprise management system and procedures. In terms of drug quality acceptance, our store's acceptance inspectors strictly implement the provisions of the acceptance management system, inspect purchased drugs batch by batch number in accordance with the requirements of the drug acceptance procedures, and strengthen the acceptance management of imported drugs.
When displaying drugs, strictly implement drug classification management, standardize the placement and storage requirements of drugs, and organize the scientific classification display of drugs; carry out maintenance work in accordance with GSP requirements, and carry out maintenance work on key maintenance varieties and short-term validity periods. Strengthen maintenance and inspection of varieties and perishable varieties; promptly report drugs with suspected quality problems to quality control personnel;
This has served the purpose of active prevention and ensuring drug quality. Providing good pharmaceutical sales and after-sales service is the foundation for the survival and development of our store. First, we carry out pharmaceutical sales activities in strict accordance with the business methods and scope approved by the license. Secondly, we must strictly follow the principle of "first in, first out, first in, first out, latest first out" to ensure that the quantity of drugs sold is accurate and the quality is intact; before all drugs are sold, the appearance and quality of the drugs are checked to see if they meet the requirements and whether they are in accordance with the expiry date. Principle delivery, etc. Provide reasonable and safe medication service consultation in the store to guide customers on the correct usage and dosage. Pay attention to collecting adverse reaction information of the drugs sold in this pharmacy.
3. GSP self-examination
After the GSP certification is completed, our store will continue to implement drug quality management for all employees and the entire process. Through the further implementation of the GSP certification work, the mental outlook of our pharmacy staff has been comprehensively improved, and the quality of the staff has been significantly improved. Now our pharmacy can meet GSP requirements in terms of software and hardware. Any irregularities found in daily work can be actively and conscientiously rectified. Now the self-examination is passed! ;