2, counterfeiting, contract fraud, trademark infringement and other illegal acts;
3. Infringement of consumers' legitimate rights and interests;
4. Illegal advertising;
5. Violation of enterprise registration management regulations, etc.
Information required for complaint:
1. Consumer's name, address, telephone number and other contact information (usually ID card is required);
2. Name and address of the respondent; The requirements, reasons and relevant facts of the complaint (usually forming a complaint letter);
3. Evidence of complaint (usually related invoices, vouchers, documents, photos, etc.) is required.
the state administration for industry and commerce has actively guided local industrial and commercial departments to continue to carry out in-depth work against infringement and counterfeiting, and achieved remarkable results. Carry out in-depth crackdown on unfair competition behaviors such as "alongside famous brands". In view of the new trends in the current infringement and counterfeiting work, the General Administration held a seminar on "famous brand" related cases, and handled complaints and reports from well-known enterprises in a timely manner. * * * accepted 8 cases of "famous brand" complaints and reports from well-known enterprises such as Jinmailang, Lenny and Kangmei Pharmaceutical, and guided and urged local industrial and commercial authorities to investigate and deal with illegal acts in a timely manner, thus protecting the legitimate rights and interests of enterprises.
intensify the crackdown on selling fake and shoddy goods through the internet. The State Administration of Industry and Commerce held a symposium on promoting the establishment of an honest market in the national industrial and commercial system, demanding that all localities increase their efforts to investigate and deal with all kinds of illegal cases such as selling fake and shoddy goods and trademark infringement, conscientiously implement the management responsibilities of market promoters, actively promote operators to operate in good faith and abide by the law, constantly strengthen consumer rights protection, and earnestly safeguard market order. The General Administration of Taxation issued the Notice on Focusing on the Special Action to Combat the Use of the Internet to Sell Fake and Inferior Commodities, clarified the key points, investigated and dealt with a number of major cases, and exposed a number of illegal network operators.
legal basis:
article 1 of the measures for handling consumer complaints by the administrative department for industry and commerce, in order to standardize the procedures for handling consumer complaints by the administrative department for industry and commerce, promptly handle disputes over consumer rights and interests between consumers and business operators, and protect the legitimate rights and interests of consumers, these measures are formulated in accordance with the law on the protection of consumer rights and interests and other laws and regulations.