If the goods are obtained after the arrival time, they will be compensated. In case of late delivery, the penalty shall be 30% of the transaction price of both parties. If there is no delivery within 72 hours, you can apply for non-delivery according to the agreed time. If it really takes more than 72 hours and there is no logistics record, you can apply for delivery not according to the agreed time. If the seller agrees, he can get a compensation of 30% of the order amount. If it is true that the 72-hour express has not collected logistics information, you can apply for legal intervention even if the seller refuses to refund you. If the legitimate rights and interests of users are damaged due to delay, loss, damage or shortage of internal parts, users can claim compensation from the enterprises to which the trademark, name and express waybill belong or the enterprises that actually provide express service.

legal ground

Article 27 of the Provisional Regulations on Express Delivery, if the express delivery is delayed, lost, damaged or the internal parts are short, the liability for compensation for the insured express delivery shall be determined according to the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law. The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.