First of all, it is best to receive timely reminders after the product is sold.

The next step is to take measures to drive away the follow-up sellers and reduce losses. The follow-up sale monitoring of the Kubird Amazon Seller Assistant can effectively help sellers monitor a certain product or a certain follow-up seller in real time and understand it in a timely manner. Information about products being sold in your own store so that sellers can deal with the sellers in a timely manner.

Secondly, contact the seller

We Chinese people value peace. When encountering a seller, we must first analyze the situation and contact the seller, and send an email to warn the other party to remove the product. Pay attention to the sincerity and strong tone in the email. The other party may consider the security of their own account and give up selling. However, there are also some rampant sellers who will not take it seriously and even accuse you in turn. Regarding email warnings, it just depends on luck.

Then, lower the price of the product

It is better to lower the price, but don’t lose the shopping cart! It should be clear without explanation. The most important first step is to lower the price and get back the shopping cart. Opponents may also use the same method. You should pay attention to not lowering the price of your own goods so low that you will lose profits. Even if you have thousands of orders, you will cry without tears. At this time, you can use Cool Bird Amazon Seller Assistant to automatically adjust prices, synchronize the latest price data from Amazon's official website every 15 minutes, and automatically adjust prices through price adjustment rules to help sellers better seize the shopping cart while ensuring profits.

It is best to do a Test Buy

When the warning letter is invalid, it is best to do a Test Buy. Communicate more effectively when making complaints about purchasing the other party's products (recording details). This method was quite popular a while ago. If the product sold by the other party is not genuine or has quality problems, it will be easy to successfully file a complaint; if the other party's product is the same as yours and has no quality problems, it will be difficult to successfully file a complaint.

Try to contact Amazon

What if you have tried the first few steps and even sent an email but the other party did not respond? You can also try contacting Amazon at this time.

After you receive the product, ask your friends to help report that the seller's product is fake, click "Report A Problem", and then select "not being materially the same" for the product.

Enable A-to-Z Claim for sellers, use the words "fake" and "not authentic" when reporting fake goods, and the more detailed the information, the better.

Trensparency Program "Transparency Program"

I believe everyone has heard of Amazon's recently launched "Transparency Program".

To put it simply, after participating in Amazon’s transparency program, brands can purchase a certain number of traceability identifiers from Amazon. Each identifier will generate a unique QR code, and these QR codes will correspond to Go to your SKU that participates in the Amazon Transparency Program. When you send FBA to the Amazon warehouse, Amazon will scan these QR codes. Only after confirming that the QR code is posted and verified to be genuine, can you enter. warehouse; if the product is found to be counterfeit, Amazon will destroy it and remove your shopping cart.

When another seller FBA follows you, he must obtain your traceability identification and put an anti-counterfeiting QR code on the product packaging, otherwise it cannot be placed in the warehouse; if it is self-delivered and followed, , when he creates a listing, Amazon will ask the seller to provide the correct QR code for verification, otherwise the listing cannot be created.