George Porter was the first general manager of Hilton Hotel.

Sir George Porter, British chemist, winner of the 1967 Nobel Prize in Chemistry. The Second World War broke out and he served in the army before completing his studies. He was first sent to a training class affiliated with the University of Aberdeen to further study physics and radio technology. After his studies, he returned to the UK and joined the Royal Navy, mainly engaged in radar work. Technical work, participated in many battles abroad.

Received a doctorate in philosophy in 1949. In 1955, he was appointed as professor of physical chemistry at the University of Sheffield, England. After the 1960s, he worked as professor and dean of the Royal Academy of Sciences in London.

Hotel Concept

1. Hilton's motto in operating the hotel industry is: "Did you smile at your guests today?" This is also the core content of his book "Feeling at Home".

2. Over the past 80 years, the Hilton Hotel business has been so good and its wealth has grown so fast. What is the secret of his success? Through research, it is found that the secret of his success lies in firmly establishing his corporate philosophy. This concept has been elevated to brand culture and implemented into the thoughts and behaviors of every employee. The hotel creates a "home away from home" cultural atmosphere, pays attention to the cultivation of etiquette for corporate employees, and reflects it through the "smile service" of service staff.

3. The 89-year-old Donald Hilton, the chairman of Hilton Corporation, has been inspecting the business of his Hilton hotels and hotels in various countries for more than 50 years. Hilton flies from one continent to another and from one country to another every day. Make a special trip to see if Hilton etiquette is implemented in the actions of employees. Today, Hilton's "hotel empire" has extended all over the world, and Hilton's assets have grown from US$5,000 to tens of billions of US dollars.

4. Hilton believes that hotels are an industry of service and hospitality. In order to meet the requirements of customers, the Hilton empire is not only full of smiles everywhere, but also in terms of organizational structure, Hilton strives to create an as complete as possible. The system becomes a comprehensive service organization. Therefore, in addition to providing complete food and accommodation, Hilton Hotel also has coffee rooms, conference rooms, banquet halls, swimming pools, shopping malls, banks, post offices, flower shops, clothing stores, airline agencies, travel agencies, taxi stations, etc. A complete set of services and facilities.

Extended information

This is a true story that happened in the United States: On a stormy night, an old couple walked into the lobby of a hotel and wanted to stay for one night. Helplessly, the night shift waiter at the hotel said: I'm very sorry, today's room has been fully booked by groups who came for a meeting in the morning. If there are usually no vacancies, I will introduce you two to our chain hotel, but I can't imagine you having to be exposed to the wind and rain again. Why don't you stay in my room?

Although it is not a luxurious suite, it is still quite clean. Because I have to be on duty, I can stay in the office and rest. The young man made this suggestion sincerely. The old couple graciously accepted his suggestion and apologized to the waiter for the inconvenience.

The next day after the rain, when the old gentleman went to check out, the same waiter from last night was still at the counter. The waiter still said kindly: The room you stayed in yesterday was not the same one. hotel room, so we won’t charge you money, and we hope you and your wife had a peaceful sleep last night! The old man nodded and praised: You are the employee that every hotel owner dreams of. Maybe I can help you build a hotel someday.

A few years later, he received a registered letter from a gentleman. The letter told what happened on that stormy night. It also included an invitation letter and a round-trip air ticket to New York. Invite him to New York. A few days after arriving in Manhattan, the waiter met this traveler at the intersection of 5th Street and 34th Street. A gorgeous new building was standing at this intersection. The old gentleman said: This is the hotel I built for you. , I hope you will run it for me, remember?

The waiter was inexplicably surprised, and his speech suddenly became stammering: Do you have any conditions? Why did you choose me? Who are you? My name is William Astor, and I have no strings attached. I said you are exactly the employee of my dreams.

This hotel is the most famous Hilton Hotel in New York. This hotel opened in 1931. Staying in this hotel was a symbol of identity and status at that time, and it was also the first choice for dignitaries from all over the world to stay in New York.

The waiter who took the job at that time was George Porter, the first general manager who established the Hilton Hotel's noble status.

Reference: Baidu Encyclopedia-Hilton Hotel