You can call 12315 directly, or you can make complaints and reports through various channels. Below we use the WeChat applet to report 12315 complaints as follows:

1. Open our WeChat and enter: 12315 in the search bar

Look for the first one we are looking for

2. Open the 12315 mini program complaint and reporting platform and prompt us to register and complete our information. We can fill in our true information according to the prompts to complete the registration

3. After we have registered Go to the following page, ("I want to complain" refers to disputes arising during the transaction; "I want to report" refers to reporting the merchant's illegal behavior.) Here we take complaints as an example

4. Click: After I want to make a complaint, jump to the following interface. Name, contact number, and address can be filled in according to the actual situation

5. The next step is to fill in the name of the person who is complaining. For companies and unified credit codes, you can check them on platforms such as Qichacha. Generally, you only need to know the name of the company. We will fill in the information truthfully and then proceed to the next step

6. Here is the specific content of the complaint we need to fill in. There are relevant choices in each option. We will be patient and careful, choose and fill them out truthfully, and finally submit the complaint.

7. After submission, we will receive a text message notification in time, and we will also receive a notification when the complaint result comes out. You can also find the My Complaint option on the Personal Center page where you just complained to check the progress.

Written at the end, we have the right to protect our own interests from being violated. We should all learn methods and channels such as complaints and reports, and sometimes we even have to learn to take up legal weapons to protect ourselves. .