What should I do if my app is removed from the shelves after passing the review?
What should I do if my APP is rejected after review?
App rejection and delisting are mostly due to problems with your project itself, but it does not rule out that the review committee makes review errors. How should you deal with this situation? How to appeal? How to contact Apple to express our appeal?
More details on the appeal: /?malili=jianshu
At this time, we need to negotiate with the review committee to handle it. There are mainly the following ways to conduct App review and independent appeal operation
1. Respond directly on the rejected page
There will be a reply on the page where you were rejected (to the App Review Committee Submit an appeal), you can directly reply to your questions and explain here. If it is indeed not a problem with the program, they will generally put your app on the shelf directly; if Apple confirms that there is still a problem with your program, they will also Reply, but generally the reason is similar to the rejection, and the statement is more official.
2. Email
Questions related to review: AppReview@apple.com
Questions related to developer payment: iTSPayments@apple.com
Bank account related: iTSBanking@apple.com
Tax related: iTSTax@apple.com
Sales report related: iTunesAppReporting@apple.com
Contract terms related: DevContracts@apple.com
Service email for developers in China: ChinaDev@asia.apple.com
Global developer program: DevPrograms@apple.com
p>3. Apple iTC backend
Log in to Apple iTC backend and click Contact Us in the lower right corner to perform related operations to contact Apple
4. Apple developer website
p>After logging in to the Apple developer website, scroll to the bottom of the page and click Contact Us
Contact us section functions and corresponding content
On the Apple developer website (developer .apple.com) In the Contact Us section, Apple has set up different categories for different types of issues, such as membership and account, development and technology, App setup and distribution, App review, etc.
Membership and Accounts
Membership and Accounts include issues related to account access rights, account information updates, organization name changes, D-U-N-S numbers and other related issues.
Account information update
Solve the problem of account information change.
Organization name change
Only for developer accounts.
D-U-N-S Number
Forgot the D&B code or solve other questions about the D&B code.
D-U-N-S Number (full name: Data Universal Numbering System). It is a unique 9-digit global coding system, which is like an identification code for enterprises (similar to a personal ID card)
Planned purchase and renewal
Solution Problems with product purchase and renewal amounts, such as "payment authorization failed" when renewing a developer account, or the money being returned to the original account after successful payment.
Agreements and Contracts
When setting bank information, it has been in review status for a long time.
Developer team management
Solve the problems encountered by developers when giving permissions to others.
App Store Connect users and functions
Add/modify developer information: Apple account manager.
App Setup and Distribution
App Setup and Distribution includes binary file delivery and processing, customer reviews and ratings, search advertising, GameCenter, and other niche problem categories.
Binary file transmission and processing
Solve problems related to ipa files/packaged files.
Customer Reviews and Ratings
Complain about malicious comments.
Search Ads
There is a problem serving ASM.
Metadata, Screenshots and App Previews
Metadata deletion and other related issues.
Sales scope and pricing
Product sales scope, sales countries/regions and in-app purchase issues.
Transfer App
Problem that App cannot be changed or transferred.
Developers need to transfer an app when they sell it to another developer or want to move it to another App Store Connect (formerly iTC Backend) account or organization.
Internal App distribution of enterprises
Enterprise account distribution, certificates and other issues.
TestFlight
Problems such as the inability to use TestFlight to build a test version and the test version failing to pass review.
At the 2014 WWDC Developer Conference, Curry officially proposed that the App Store will fully support TestFlight. From then on, TestFlight has also become a must-use tool for iOS developers to test apps. It was officially launched on the App Store in 2014. At the same time There is also a dedicated module in the iTC backend.
In-App Purchases and Subscriptions
Issues such as users being unable to purchase already set In-App Purchases and subscriptions.
There are 4 main presentation forms for in-App purchase items, as shown below:
Subscription is a new subscription model launched by Apple in 2016, which provides automatic renewal of subscriptions. Apps can provide users with limited-time discounts or free trials at the beginning of subscription
Be rated as featured in the App Store
Apply for premium recommendations for products.
App Store search and exposure
Solve problems such as keywords not being listed and applications being removed from the shelves.
App review
App review includes subdivided problem categories such as App review status, appeals for App rejection or App removal, App rejection instructions, etc.
App Review Status
Feedback that the product has been failing or being removed from the shelves.
After the App is submitted to the App Store Connect backend, there are more than ten different statuses such as ready to submit, under review, waiting for release, and rejected.
Appeal against app rejection or app removal
Entry for appeal against product rejection.
App rejection description
You can view the detailed reasons for review rejection.
Expedited App Review Requests
Speed ??up product review times.
When a developer encounters an emergency and hopes to complete the release in the shortest possible time, he or she needs the opportunity for expedited review.
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Other App review issues
Feedback on issues such as account closure or investigation.
Reports & Payments
Reports & Payments contains niche question categories such as Tax and Bank Setup, App Analytics, Apple Pay, Payments, and Financial Reports.
Tax and bank settings
Tax rate consultation, bank card binding and other issues.
Apple Pay
Feedback on issues such as the inability to pay with Apple Pay.
Payment and Financial Reports
Feedback if you have questions or doubts about relevant data.
Sales and Trends
There are questions about the relevant sales amounts and data.
Log in to the App Store Connect (formerly iTC) backend and click on the "Sales and Trends" section to view data including App sales, App sales and package sales, in-App purchases, etc. Developers can view app sales, sales or in-app purchases. The chart will display the top 5 best-selling apps in different categories, and support viewing data by device type and region.
Activities
Inquiry portal for registration, related fees and procedures for each activity. Contains subdivided question categories such as WWDC (Worldwide Developers Conference), Bangalore App Accelerator, Apple Developer Academy, and other events.
Report a problem
App name dispute
Agent, IP issue dispute.
Customer review removal request
Complaint about malicious brushing of reviews.
Report fraud issues
Complain about competing products.
Complaint types include copyright, trademark, privacy, publicity, App name, keywords and other complaint types, such as: competing products infringing brand words, misappropriating trademarks, etc.
Feedback and other topics
Feedback portal for Apple’s official website, product feature usage and functional issues. Including reporting errors, developer website feedback, App Store Connect feedback and other subdivided problem categories
5. Telephone contact
Contact information: /contact/phone/
Customer service hotline in mainland China: 4006 701 855
Customer service hotline in Hong Kong, China: (852) 21129966
Customer service hotline in Taiwan, China: 0800 022 237
6. Finally
The reason why the Contact Us section is divided into detailed categories is so that when developers encounter related problems, they can directly go to the corresponding entrance to provide feedback and increase the efficiency of problem solving. It is recommended that developers save this article. , you can directly feedback to the corresponding window when you need to contact Apple.