You can take a look at the return and exchange explanations and instructions on the three-guarantee issue in the Adidas shoe box. If you don't have it, I can send it to you for a look. Also, it's okay within 15 days, as long as it's not for any reason.

Also, if they don’t return the goods, you can try to exchange the goods. If they are rejected, you can go to the Industry and Commerce and Consumers Association or the administrative department to put pressure on the goods because of quality problems. If you really want to solve this problem, let me tell you the most unpleasant way, which is to squat. If you keep messing around in the store, they will eventually exchange the goods for you. So I still wish you good luck.

Attached below are the latest provisions of the Three Guarantees Law:

National New Three Guarantees Regulations

Regulations on Liability for Repair, Replacement and Return of Certain Goods

Article 1 In order to protect the legitimate rights and interests of consumers, clarify the responsibilities and obligations of sellers, repairers, and producers for the repair, replacement, and return of some goods (hereinafter referred to as the "Three Guarantees"). According to the "Three Guarantees" of the People's Republic of China These regulations are formulated in accordance with the Domestic Product Quality Law, the Consumer Rights Protection Law of the People's Republic of China and related regulations.

Article 2: Some commodities as mentioned in these regulations refer to the products listed in the "Catalogue of Partial Commodities Subject to Three Guarantees" (hereinafter referred to as the catalog). The catalog is formulated and adjusted by the product quality supervision and administration department of the State Council in conjunction with the commercial and industrial authorities, and is issued by the product quality supervision and administration department of the State Council.

Article 3 The products listed in the catalog shall be subject to the principle of three guarantees by whoever distributes them. Contracts between sellers and producers, sellers and suppliers, sellers and repairers shall not exempt the responsibilities and obligations of the three guarantees in this provision.

Article 4 The indicators specified in the catalog are the most basic requirements for fulfilling the three guarantees. The state encourages sellers and producers to formulate detailed implementation rules for three guarantees that are stricter than these regulations.

This provision does not exempt products not listed in the catalog from the three-guarantee liability and the liability promised by sellers and producers to consumers is higher than the three-guarantee liability for products listed in the catalog.

Article 5 Sellers shall fulfill the following obligations:

(1) If they cannot guarantee the implementation of the three guarantees, they shall not sell the products listed in the catalog;

( 2) Maintain the quality of products sold;

(3) Implement the incoming inspection and acceptance system, and products that do not meet legal labeling requirements will not be allowed to be sold;

(4) When products are sold, It should be unpacked and inspected, debugged correctly, use and maintenance matters, three-guarantee methods and repair units should be introduced, and valid invoices and three-guarantee certificates should be provided.

(5) Properly handle consumer inquiries and complaints and provide services.

Article 6 Repairers shall perform the following obligations:

(1) Undertake repair service business;

(2) Maintain the reputation of sellers and producers , components and spare parts that are inconsistent with product technical requirements shall not be used. Carefully record the fault and product quality status after repair to ensure that the repaired product can be used normally for more than 30 days;

(3) Ensure that all repair costs and repair parts are used for repairs. Accept the supervision and inspection of sellers and producers;

(4) Bear the responsibility and losses caused by their own repair errors;

(5) Accept consumers’ opinions on the quality of product repairs Query.

Article 7 Producers shall fulfill the following obligations:

(1) Clarify the three guarantees method. If the manufacturer sets up or designates a repair unit by itself, it must provide the consumer with the three-guarantee certificate, the list, address, contact number, etc. of the repair unit along with the product;

(2) Provide the seller, repairer, The operator provides repair technical information, qualified repair parts, is responsible for training, and provides repair costs. Ensure that spare parts that meet technical requirements will continue to be provided within 5 years after the product is discontinued;

(3) Properly handle direct or indirect inquiries from consumers and provide services.

Article 8 The validity period of the three guarantees is calculated from the date of issuance of the invoice, deducting the time occupied by repairs and the time when there are no spare parts to be repaired. During the validity period of the Three Guarantees, consumers can handle repairs, exchanges and returns with invoices and Three Guarantees certificates.

Article 9 If a product performance failure occurs within 7 days from the date of sale, consumers can choose to return, exchange or repair the product.

When returning goods, the seller shall refund the payment in one lump sum based on the invoice price, and then pursue compensation from the manufacturer or supplier in accordance with the law or handle it in accordance with the purchase and sale contract.

Article 10 If a product has performance failure within 15 days from the date of sale, consumers may choose to exchange or repair it. When exchanging goods, the seller shall exchange products of the same model and specifications for the consumer free of charge, and then seek compensation from the manufacturer or supplier in accordance with the law or handle it in accordance with the purchase and sale contract.

Article 11 If a product has been repaired twice within the validity period of the three guarantees and still cannot be used normally, the seller will be responsible for replacing the product of the same model and model free of charge for the consumer based on the repair records and certificates provided by the repairer. Products with specified specifications may be returned in accordance with the provisions of Article 13 of these Regulations, and then compensation shall be sought from the manufacturer or supplier in accordance with the law or handled in accordance with the purchase and sale contract.

Article 12 During the validity period of the Three Guarantees, if the manufacturer has not supplied spare parts and has not been repaired for more than 90 days since the date of repair, the repairer shall indicate it in the repair status, and the seller shall This will provide consumers with free replacement products of the same model and specifications. Then recover compensation from producers and suppliers in accordance with the law or handle it according to the purchase and sale contract.

If the repair period exceeds 30 days due to the repairer's own reasons, the repairer will replace the product with the same model and specifications for the consumer free of charge. The cost is borne by the repairer.

Article 13 During the validity period of the Three Guarantees, if the conditions for exchange are met, and the seller does not have products of the same model and specifications, and the consumer is unwilling to exchange products of other models and specifications and requires a return, the seller shall Returns must be made; if there are products of the same model and specifications, but the consumer is unwilling to exchange and requires a return, the seller shall return the goods and charge depreciation fees for the used goods in accordance with these regulations. The depreciation fee is calculated from the date of issuance of invoice to the date of return, and the time occupied for repair and time to be repaired should be deducted.

Article 14 When exchanging goods, any defective products, substandard products or repaired products shall not be provided to consumers. The validity period of the three guarantees after exchange will be recalculated from the date of exchange. The seller shall stamp the replacement stamp on the back of the invoice and provide a new three-guarantee voucher or stamp the replacement stamp on the back of the three-guarantee voucher.

Article 15 During the validity period of the Three Guarantees, unless the product cannot be used normally due to improper use and storage by the consumer, the repairer will repair it free of charge (including material fees and labor time fees). For large products that require three guarantees, the repairer shall provide reasonable transportation costs, and then recover compensation from the manufacturer or seller in accordance with the law, or handle it in accordance with the contract.

Article 16 During the validity period of the Three Guarantees, sellers, repairers, and manufacturers are encouraged to provide door-to-door Three Guarantees services.

Article 17 If one of the following situations occurs, the three guarantees will not be implemented, but repairs can be carried out for a fee:

(1) Damage caused by improper use, maintenance, and storage by consumers

(2) Damage caused by disassembly by persons other than those responsible for repairs under the Three Guarantees;

(3) No Three Guarantee certificates and valid invoices;

(4) The model number in the Three Guarantee Certificate is inconsistent with or altered in the model of the repaired product;

(5) Damage caused by force majeure.

Article 18 Repair costs shall be provided by the manufacturer. Repair costs refer to the expenses to be paid to ensure normal repairs within the validity period of the three guarantees.

Article 19 For products that the seller is responsible for repairing, the manufacturer shall allocate a lump sum fee in accordance with the contract or agreement, and the specific method shall be agreed upon by both parties. If the seller entrusts or designates a repairer, the payment method for the repair fee shall be stipulated in the contract between the seller and the repairer. Special funds for special use. If the manufacturer chooses other methods or sets up repair outlets on its own, the manufacturer will directly provide the repair costs.

Article 20 If a producer, seller, or repairer goes bankrupt, closes down, merges, or separates, their three guarantees shall be implemented in accordance with relevant national laws and regulations.

Article 21 When consumers have disputes with sellers, repairers, or producers due to product three-guarantee issues, they may apply for mediation to the Consumer Association, the User Committee of the Quality Management Association, and other relevant organizations. Relevant organizations should actively accept it.

Article 22 If a seller, repairer, or manufacturer fails to implement the Three Guarantees in accordance with these regulations, consumers may appeal to the product quality supervision and management department or the industrial and commercial administration department, and the above departments will order them to Follow the three guarantees regulations. Consumers can also apply for arbitration in accordance with the law, or directly file a lawsuit with the People's Court.

Article 23 The product quality supervision and administration department of the State Council is responsible for the interpretation of these regulations.

Article 24 These regulations shall come into effect on the date of promulgation. The "Three Guarantees Regulations on Some Domestic Household Appliances" issued by the National Economic Commission and other 8 ministries and commissions and bureaus in Guobiaofa (1986) No. 177 were abolished at the same time. If other relevant regulations are inconsistent with these regulations, these regulations shall prevail.