1. Scope of application:

Suning self-operated products: refers to products clearly marked as "sold by Suning and provided with after-sales service" or "Suning self-operated" on the product details page.

Note: Not applicable to overseas purchased goods; the merchants will provide you with return and exchange services for Suning open platform merchant products.

2. Return and exchange rules:

Suning promises that under the following conditions, returns can be made within 7 days and exchanges can be made within 15 days from the day after the customer signs for the goods. Customers can submit an application online. Returns and exchanges. The specific return and exchange standards are as follows:

1. Functional failures or product quality issues stipulated by national laws

Through inspection and confirmation by the manufacturer's designated or specially appointed after-sales service center, and a test report issued Or if it is confirmed by Suning after-sales service that it is a product quality problem

We support returns within 7 days (inclusive) and exchange within 15 days (inclusive), and no return shipping fee will be charged. (If there are no local testing conditions, please contact Suning customer service)

2. Logistics damage, missing parts, or product descriptions inconsistent with the website

Logistics damage refers to damage caused during transportation Damage, leakage, breakage, and performance failure will be reported within 24 hours after receiving the goods, and the situation will be verified to be true. Missing parts means that the original accessories of the product are missing. Returns are supported within 7 days (inclusive), and return shipping fees are not charged. (During Suning's review, Suning may require proof from the courier or ask you to provide physical photos, etc., in order to make a quick judgment and process.)

3. Other reasons

In addition to the above two reasons In addition, if the goods are returned or exchanged due to personal reasons, provided that the goods are in good condition and the accessories are complete, returns are supported within 7 days (inclusive) (except for goods that are clearly marked on the website as not supporting unreasonable returns). You will be responsible for the return of the goods to Suning or the manufacturer. freight.

3. Judgment time for returns and exchanges: 1. Orders delivered by Suning or picked up by yourself: The actual date of receipt of the goods by the customer shall prevail;

2. Orders not delivered by Suning shall be determined in accordance with Section 1. The actual receipt date displayed on the third-party logistics platform shall prevail. If the third-party logistics platform fails to display the actual arrival date, Suning will manually confirm the actual arrival date with you based on the distribution area, distance and other factors.

4. Application method: If you need to return or exchange goods, please give priority to your original shopping channel for feedback. The currently supported application methods are: 1. Apply on the self-service page for "My E-commerce—Order Center— Return/Exchange"

2. Log in to Suning.com and click online customer service;

5. The following products do not support 7-day no-reason returns:

1 .Personally customized goods or services;

2. Fresh and perishable goods;

3. Online downloads or unpacked audio and video products, e-books, vouchers, and recharges Digital commodities such as cards, online games, and computer software;

4. Delivered newspapers and periodical commodities;

5. Incomplete commodities:

(1 ) The minimum sales unit packaging of food (including health food), cosmetics, medical equipment, and family planning supplies is damaged;

(2) Electronic and electrical products are subject to unauthorized repairs, alterations, damage, Alteration of mandatory product certification marks, instruction labels, machine serial numbers, etc., leaving appearance traces that are difficult to restore to their original state, or generating data traces such as activation, authorization information, and unreasonable retention of personal usage data; such as mobile phone network access permissions The certificate is damaged or lost, the TV and air conditioner have been installed, and the SLR camera has been used.

(3) The trademarks and logos of clothing, shoes and hats, bags, toys, home textiles, and household goods have been removed or cut, and the goods Soiled, damaged, washed.

6. Payment, recharge, and after-sales service;

7. The following products are subject to a seven-day no-reason return policy as confirmed by you at the time of purchase:

(1) Commodities that are likely to affect personal safety or life and health after being opened, or products that are likely to change the quality of the products after being opened, such as food, health care products, cosmetics, adult products, etc.;

( 2) Products whose value has greatly depreciated once activated or tried, such as electronic and electrical products;

(3) Products that are nearing their shelf life and defective products that have been clearly stated at the time of sale.

6. The following products will not be returned or exchanged:

1. Any product not sold by Suning or a third-party seller (the serial number does not match);

2. Out-of-warranty products (products that have exceeded the return or exchange period);

3. Unauthorized repairs, misuse, collision, neglect, abuse, liquid intrusion, accidents, modifications, incorrect installation Product quality problems caused by tearing or altering labels, machine serial numbers, and anti-counterfeiting marks;

4. Missing or altered accessories of the product that affect the integrity of the product;

5. Gifts and The invoice needs to be returned together with the main product, otherwise the corresponding price or loss will be deducted;

6. Other goods that should not be returned or exchanged according to law and agreement.

7. Others

1. When returning or exchanging goods, please be sure to bring the accessories, gifts (if any), warranty cards, instructions, invoices, and test reports (for those who need them) with the goods. Products that are returned or exchanged based on test reports), etc. are returned together with the goods; if the gift has been used and does not qualify for return or exchange, the main product has been returned, and the amount of the gift will be deducted.

Friendly reminder: It is recommended that product packaging, accessories, and gifts be kept for 30 days from the date of receipt;

2. When the product is returned, the points earned for purchasing the product need to be deducted and corresponding coupons. If the account points and coupons have been used, they will be deducted from the product refund accordingly; when the gift card is returned, the amount will be returned to the card and will not be honored. After the return is successful, the e-commerce coupon you used when shopping will be returned to the original account and the validity period will remain unchanged. Please check it carefully;

3. If you issue a value-added tax invoice, when returning the product Please contact Suning customer service to inquire about the return precautions for VAT invoices.