Xiaohongshu has unilateral notes from customers, which greatly affects our company. We can report the notes.

How to deal with malicious notes:

1. Handle them through the official reporting function. Currently, the reporting functions officially opened by Xiaohongshu mainly fall into nine categories. Enterprises can choose the corresponding reporting section based on the negative notes for reporting processing. After submitting the reporting information, the official will usually give feedback within 24 hours. Most of the conventional negative notes that slander or untrue the company can be reported and deleted by seizing the loopholes in the article.

2. Make negative notes sink to the bottom through positive suppression, and write and publish a large number of positive notes through various large and small v accounts to make negative notes sink to the bottom. This method is more time-consuming, but the effect is better. It can not only suppress negative news but also increase brand exposure to a certain extent.

3. Let the negative notes sink to the bottom by reducing the weight of the notes. For some negative notes that are well-founded and do not violate the rules, and the company is anxious to deal with them, the method of reducing the weight of the notes can be used to quickly eliminate the negative notes. sink to the bottom, so that when searching for related keywords, the negative note will no longer appear in the search results.