China News Service, March 21, the State Administration for Industry and Commerce released the "2016 National Industrial and Commercial System Consumer Rights Protection Report" on its official website on the 21st. According to the "Report", in 2016, the national industrial and commercial and market supervision departments investigated and dealt with 65,000 consumer infringement cases, with a case value of 484 million yuan; investigated and dealt with 23,000 false and illegal advertising cases, with fines and confiscations of about 560 million yuan; launched cases to investigate and deal with trademark infringement and counterfeiting There were more than 28,000 cases involving more than 350 million yuan, and 203 cases were transferred to judicial organs.

In 2016, the national industrial and commercial and market supervision departments followed the deployment of streamlining administration and delegating power, combining delegation and regulation, and optimizing service reforms, taking the reform of the commercial system as a breakthrough point, and innovating supervision around the consumption upgrading trends and hot consumer demands of the people. In this way, we will strengthen interim and ex-post supervision, standardize enterprise production and operation behaviors, maintain fair competition, optimize the consumption environment, release consumption potential, and promote economic quality, efficiency and upgrading.

(1) Comprehensively promote online and offline integrated supervision of commodity quality in the circulation field. The first is to strengthen the supervision of commodity quality in the circulation field. Guide all localities to highlight the key points of supervision and comprehensively carry out random inspections of online and offline product quality. Strengthen the application of random inspection results and investigate and handle illegal cases of selling counterfeit and substandard goods in accordance with the law. In response to situations where quality problems are outstanding, law enforcement forces will be concentrated to carry out special rectification.

The second is to focus on promoting the quality inspection of online transactions. The State Administration for Industry and Commerce organized Beijing, Inner Mongolia, Shanghai, Zhejiang, Chongqing and other places to conduct special quality inspections on the goods traded on major e-commerce platforms in the domestic market such as Taobao, Tmall, Yixun.com, JD.com, etc., and held ten interviews specifically on the inspection results. Large e-commerce platforms point out problems and propose rectification requirements.

The third is to actively promote the protection of consumer rights and interests in the Internet field. Organized and convened an on-site meeting on the protection of consumer rights and interests in the Internet field of the national industrial and commercial and market supervision departments, formulated and issued the "Opinions of the State Administration for Industry and Commerce on Strengthening the Protection of Consumer Rights and Interests in the Internet Field", and deployed all localities to take about three years to carry out online consumer rights protection Supervise and enforce law in key areas to effectively curb infringement and counterfeiting in the Internet field.

The fourth is to clearly include children’s products as the focus of commodity quality supervision in the circulation field. From June 2015 to May 2016, the national industrial and commercial and market supervision departments inspected 467,000 operating entities and investigated and dealt with 5,579 illegal cases in the quality supervision of children's products, with a case value of 10.04 million yuan.

(2) Regulate business activities in the service field in accordance with the law. The first is to strengthen the investigation and handling of consumer infringement cases. In 2016, the national industrial and commercial and market supervision departments investigated and dealt with 65,000 consumer infringement cases, with a case value of 484 million yuan.

The second is to organize supervision of consumer infringement cases. Urge all localities to carry out investigation and handling of consumer infringement cases, case supervision and coordination, and joint law enforcement.

The third is to actively promote the promotion and application of the national commodity quality spot inspection system in the circulation field and the national consumer rights infringement case database to provide data support for consumption early warning and regulatory law enforcement.

(3) Strengthen anti-monopoly and anti-unfair competition law enforcement. First, antitrust law enforcement has reached a new level. In 2016, the State Administration for Industry and Commerce imposed administrative penalties in accordance with the law on Tetra Pak's abuse of market dominance, ordering the parties concerned to stop illegal activities and imposing a fine of 668 million yuan. The provincial industrial and commercial and market supervision departments were newly authorized to investigate and deal with 15 cases of suspected monopolistic behavior, and 15 cases were closed.

Second, the special actions to focus on rectifying prominent problems of restricted competition and monopolistic behavior by public utility enterprises have achieved remarkable results. As of the end of October 2016, 1,267 cases had been filed and 585 cases had been closed, with a case value of 1.9 billion, fines and confiscations of 167 million yuan, refunds for overcharges and reductions of 470 million yuan in losses for consumers and operators.

The third is to continue to strengthen direct sales supervision and law enforcement. Continue to increase assistance in the review and approval of direct selling licenses. The handling of complaints and reports was optimized, with more than 1,000 calls for reports and consultations made throughout the year, and more than 130 online public messages.

(4) Investigate and punish false and illegal advertisements. First, maintain a high-pressure stance in cracking down on false and illegal advertising.

In 2016, the national industrial, commercial and market supervision departments investigated and dealt with 23,000 cases of false and illegal advertising, resulting in fines and confiscations of approximately 560 million yuan.

The second is to focus on rectifying advertisements that violate good social customs and bad advertisements. We have deployed special actions to clean up and rectify advertisements containing content such as "special for" and "exclusively for state agencies" and bad advertisements.

The third is to jointly carry out special rectification of Internet financial advertising in conjunction with 16 departments including the People's Bank of China.

The fourth is to strengthen the monitoring and supervision of Internet advertising. The Zhejiang Provincial Administration for Industry and Commerce was entrusted to establish an Internet Advertising Monitoring Center, which was put into trial operation on September 1, 2016. Fifth, the sorting out of administrative approval matters for market access in the advertising industry has been basically completed.

(5) Carry out supervision and law enforcement of online transactions. The State Administration for Industry and Commerce issued the "2016 Special Action Plan for Internet Market Supervision," requiring all localities to follow the principles of integrated online and offline supervision and vigorously rectify chaos in the online market. According to statistics, during the special campaign, 1.918 million websites and online stores were inspected online, 267,000 on-site inspections were conducted on websites and online store operators, 66,918 pieces of illegal product information were deleted, 19,455 websites were ordered to rectify, and 3,183 websites were requested to be closed. Online stores were ordered to stop platform services 23,896 times, and 13,391 illegal cases were investigated and dealt with, of which 198 were transferred to the public security organs.

(6) Combat trademark infringement. First, vigorously crack down on infringement of registered trademark rights. In 2016, the national industrial and commercial and market supervision departments launched and investigated more than 28,000 cases of trademark infringement and counterfeiting, with a total amount of more than 350 million yuan involved, and 203 cases were transferred to judicial organs.

The second is to severely crack down on the online abuse, fraudulent use, and counterfeiting of geographical indication certification trademarks involving agricultural products. Shanxi, Ningxia, Heilongjiang and other places have launched centralized online and offline rectification actions against brands such as "Fenjiu", "Zhongning Wolfberry" and "Wuchang Rice", and have opened and investigated 237 related illegal cases.

The third is to actively promote the "Breeze" campaign to maintain the overseas image of Made in China. Organize various localities to focus on investigating and punishing illegal activities that infringe the exclusive rights of the "Emei Brand" registered trademark to protect the legitimate rights and interests of diesel engine export enterprises.

The fourth is to promote in-depth regional trademark enforcement cooperation in the Beijing-Tianjin-Hebei, Yangtze River Delta, and Pan-Pearl River Delta regions.

The fifth is to actively promote the construction of registered trademark rights protection contact information database.

The sixth is to promote the opening of trademark databases and improve the construction of a trademark administrative law enforcement information sharing platform.

The seventh is to actively coordinate and cooperate with the intellectual property protection work of the Beijing Winter Olympics and Beijing Expo.

(7) Strengthen supervision during and after the event. The first is to conscientiously do a good job in corporate information disclosure. By the end of 2016, a total of 7.7465 million enterprises across the country had disclosed 17.5152 million pieces of real-time information through the enterprise information disclosure system, and the disclosed enterprises accounted for 29.84 of the total number of enterprises.

The second is to launch a national unified directory database of business abnormalities. As of the end of 2016, 5.117 million market entities across the country were included in the list of abnormal operations, and 697,100 were removed from the list.

The third is to actively carry out information sharing and joint punishment. The industry and commerce and market supervision departments have provided a total of 15.4 billion pieces of data to other departments, and other departments have provided a total of 1.62 billion pieces of data to the industry and commerce and market supervision departments. Cooperate with the Supreme People's Court to restrict "lao Lai" from holding various positions in the company for a total of 71,084 times.

The fourth is to solidly promote the construction of the national enterprise credit information disclosure system. The national enterprise credit information disclosure system’s “one national network” basically covers the entire country.