Service industry standards refer to standards that specify the requirements that services should meet to ensure their suitability. Service refers to the activities of contact between the supplier and the customer and the results of the supplier's internal activities in order to meet the needs of the customer. According to ISO's classification of standardization objects, service standards are a large category of standards relative to product standards and process standards. All service-related standards can be classified into this category. The services of each industry will be different, so the service standards will also be different. The main divisions are as follows: With the development of the economy, the service industry accounts for an increasing proportion of the economic structure of various countries. The development of the service industry has become an important factor in promoting the economy. growth, optimize industrial structure, create employment opportunities and improve the quality of life. In our country, service standards are divided according to the fields of the service industry, which can be divided into transportation, warehousing and postal standards; information transmission, computer services and software standards; wholesale and retail standards; accommodation and catering standards; financial standards; real estate standards; leasing and Business service standards; resident services and related service standards; education standards; health, social security and social welfare standards; culture, sports and entertainment standards; electricity, gas and water supply standards; other service standards, etc. Service standards are divided according to their nature and function, and can be divided into: basic service standards; service quality standards; service qualification standards; service facility standards; service information standards; service safety and health standards; service environmental protection standards; standards for protecting consumer rights and interests. Each service industry must abide by certain principles when setting industry standards: 1. Clarity. Service standards must be clear and measurable. For example, it is stipulated that smile service - "eight teeth"; no more than three calls can be answered. 2. Measurability. It means that service standards should be expressed quantitatively. For example, 96% of calls are answered on the second ring; all maintenance services within the Fourth Ring Road need to be resolved on the same day. 3. Feasibility. Establishing a standard does not mean establishing a goal; it means designing a work process that is possible and enabling it to be continuously implemented. 4. Timeliness. Service standards should have clear time limits to be valuable. 5. Consistency. Service standards must be consistent with customer needs. The standards that set the requirements for a certain service work are called service standards. Service standards are generally widely used in commerce, tourism, banking, hotels, broadcasting, post and telecommunications, transportation and other fields. It is generally believed that the standards for evaluating service quality mainly include the following five aspects. Perception refers to the tangible parts of the service provided, such as various facilities, equipment, service personnel's appearance, etc. It is through these tangible and visible parts that customers can grasp the essence of the service. The tangible part provides clues about service quality and also directly affects customers' perception of service quality. Reliability means that the service provider accurately completes the promised service. Reliability requires avoiding errors in the service process. Reliability recognized by customers is the most important quality indicator. It is closely related to core services. Many companies known for their high-quality services build their reputations by strengthening reliability. Adaptability mainly refers to the ability to respond, that is, to be ready to provide customers with fast and effective services at any time, including the ability to correct food and correct inconvenience to customers. Whether the various requirements of customers can be met in a timely manner indicates the service orientation of the enterprise, that is, Whether to put customers' interests first. Guaranteeability mainly refers to the friendly attitude and competence of service personnel. Service personnel's higher knowledge, skills and good service attitude can enhance customers' credibility and sense of security in service quality. Today, when service products are constantly being introduced, customers will undoubtedly have a sense of trust when dealing with knowledgeable, friendly and kind service personnel. Empathy means that enterprises and service personnel can put themselves in the shoes of customers and strive to meet customer requirements. This requires service personnel to have a dedicated spirit, think about what customers think, be anxious for customers' needs, understand customers' actual needs, and even special needs, do everything possible to meet them, give customers full care and corresponding consideration, and make the service The process is full of human touch, which is the embodiment of empathy.