1. First, confirm whether the documents at the time of delivery are in good condition, which is the only evidence of successful claim settlement. Call the customer service to claim compensation, and wait for the customer service record to be reported and processed in the fastest week, not the slowest but slower. Call the customer service as much as possible during the waiting period and ask for a solution as soon as possible.
2. If it is not solved in time within the tolerance period, directly complain to the complaint window of the website of the industrial and commercial bureau where the logistics is located! Don't always think that government agencies and units must be unreliable. The result of many attempts is that the complaints on the website of the Industrial and Commercial Bureau are really reliable! Explain your situation to the other party realistically, and at the same time, you must emphasize that you are a "personal delivery behavior, not a company behavior"! If the company delivers the goods, it can only go to court. The industrial and commercial bureau has no law enforcement power, but has supervision power. Generally, I will receive a reply call from the industrial and commercial bureau within one week to inform me of the result of the first mediation.
The fact is that many branches of logistics companies have no industrial and commercial registration or operate without a license, so as to reduce costs. So directly under the authority, which can legally manage them, is the Industrial and Commercial Bureau. Generally, the industrial and commercial bureau will call the legal person of the logistics company after several mediation fails, so whether the industrial and commercial bureau has the handling authority or not, they can report the lost goods to the distribution point headquarters for you and have the right to notify the logistics company to handle them in time.
Legal basis:
"Measures for the Administration of Express Delivery Market" Article 20 In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or the content is inconsistent, the enterprise engaged in express delivery business shall compensate the user according to the agreement. If there is no agreement on compensation between the enterprise and the user, the insured express mail (mail) shall be compensated according to the insured amount. For the uninsured express mail (mail), compensation shall be made in accordance with relevant laws and regulations such as People's Republic of China (PRC) Postal Law and People's Republic of China (PRC) Contract Law.