Frequently asked questions in clothing sales 1. Why is the price so expensive? Is there a discount? A: Don't answer this question directly. You should calculate the discount from the aspects of fabric and design (such as the advantages and benefits of cotton) or from the aspects of promotion activities and gifts, so that fans can feel cheap. 2. Will it shrink, deform, fade and wrinkle easily? A: Shrinkage rate: After high-temperature water washing before leaving the factory, the shrinkage rate is within the range of 3% allowed by the international community. Under normal circumstances, it will not affect wearing; Deformation and fading: tell the fans the washing method and drying method, which can be explained according to the brand tag. 3, it is very fat to wear. A: this kind of relaxed and casual. If you don't like this style, I'll choose a new one for you. 4. Does the color look old? A: Take the clothes that have been worn many times as an example. Oh, miss, this is the characteristic of cotton, because its color locking is not very strong. But take the clothes made of nylon as an example, it is not easy to fade. This will happen to all cotton clothes, no matter how expensive. 5. Is there a discount? Answer: Discount is an answer to the price. If not, it means promotion, gift or discount after VIP application. 6. Do you have any gifts? Answer: if there is, say yes, and then tell the fans the meaning of the gift; Fans can't leave a phone number, and they will call when the goods yard arrives at the jewelry. 7. What color do I look good in? Answer the colors according to the actual situation, and then tell the fans about the benefits and effects of colors. 8. Why is the small size bigger than the medium size? Answer: first admit that it is our fault, and then change the correct size. 9. These shoes are too hard for me. A: You can give fans a bigger size. 10, not good-looking, I don't want it. Answer: Tell her the advantages and characteristics of clothes first, and guide her to imagine (including the overall feeling of accessories in makeup, clothes matching, shoes and so on). If it doesn't work, then change to another model. 1 1. Will the price be reduced? Answer: Normal goods, no broken color and code, generally no discount. 12, we wear such clothes, unlike those in specialty stores. Answer: Tell the fans about the company and show her some materials (such as picture books) so that she can recognize the brand in her heart. 13. How can I enjoy a higher discount? A: Let's talk about the use of VIP first, and then leave a fan phone number. If there is an activity gift, you can inform her and make her feel valued by the store. 14. Are the bags and shoes guaranteed? Answer: 1), quality problems can be replaced; 2) people can take it back to the store to help take it back to the factory for maintenance. 15, why did you drop it without wearing a button? A: Sorry, it's our fault. 16, why is it so easy to wrinkle? Answer: this is the characteristic of cotton, so it is best not to wash it with a washing machine in the future. When washing by hand, don't wring it out and hang it directly without ironing. 17, how to choose the size of pants? Answer: Explain the size of pants with fans. 18, do you have a receipt? Hello, miss, yes. 19. Is there any discount for VIP card (how to use it)? A: In addition to discounts, VIP cards should also inform fans that new models, activities and gifts can be notified by phone. 20. Why does the sweater sting the skin? Answer: Explain that it contains ingredients such as wool, which is the characteristic of sweaters, and then tell fans the advantages of sweaters (warmth). 2 1. Do you have this dress in other colors? Answer: Say the colors in a positive tone and show them to the fans. 22, so fat, nothing suits me. A: Pick a loose one and let the fans try it first and feel it. 23. Why does this dress pille when not worn? Thank you for your feedback. We will contact the company to improve. 24. Can this dress be machine washed? Answer: According to the tag, you can ask for machine washing and laundry bags to better protect your clothes. 25. Why are the legs of pants not the same length? A: Sorry, it's our fault. Please change it. 26. Why are the prices here different from those in other stores? A: Because sometimes the promotion methods in different regions are different, just like some forest supermarket chains also hold activities in specific regions. 27. How long does it take to change the trouser legs? A: Tell the fans the approximate time, then invite her to sit down and have a glass of water, or go shopping first and then pick it up. 28. What's the joining phone number? How to join? Give her a joining business card. 29. Why don't you have pants in a larger size? Thank you for your advice. We will improve it. 30. Why have clothes shrunk? Answer: tell the washing instructions, especially remind you not to wash with hot water. 3 1. How to better maintain this dress? Answer: Tell the fans the washing instructions and drying methods. 32. I don't want to change my pants for so long. A: Sorry, let the customer sit down and drink water, and immediately urge to modify the feet. 33. Can the special price be refunded? A: According to the actual situation, if there is no replacement, explain the reasons. 34. I'll return it after washing it! A: Remind customers of the washing method again. 35. Can you give me another gift? Answer: 1), yes, (giving gifts to others can achieve publicity); 2) If you buy more than * * yuan, you can send it again. Can I introduce it to you again? 36. Do you have black clothes? Answer: According to the actual situation, there are not enough hooks in the fitting room and there is no place to sit. Thank you for your advice. We will improve it as soon as possible. 38. Why are there so many threads on the clothes? A: Sorry, I'm sorry. Cut it for me right away. 39. Why is the color difference of the same model so big? A: I'm sorry, because this model sells well. The added goods are a little different because they are not matched with the same dye vat. Although there is a little color difference, the upper body effect is the same. Please compare and see which one you like better. Let me iron it for you. 40. Can I exchange clothes I bought elsewhere here? Why not change it? Ask them if they have a sales receipt. If they buy it within three days, please try to change it. If the time limit is exceeded or there is no receipt, it means that the return is not allowed according to company regulations. If there is no receipt, you can't prove that it is company goods. Although there is a tag, it may be fake. ) 4 1. Why is the VIP card application different for each chain store? A: It is stipulated according to the actual situation in each region. 42. How old is this dress? A: According to the brand style, the positioning notice is suitable for the age group of * *-* *. I won't buy such expensive clothes. Answer: Tell the fans about the characteristics, advantages, activities and gifts of clothes. 44. If you don't wear this dress, can't you change it after cutting the tag? A: I'm sorry, the company stipulates that your clothes must keep the tag, sales receipt and unwashed water, so as not to affect the secondary sales, and then we can exchange them for you. 45. Can I change my trouser legs after I buy them? Yes, you are always welcome. 46. Why are there so few styles in this shop? Thank you for your advice. We will improve and communicate with the company. 47. I lost my sales receipt. Can I exchange it for something else? A: Sorry, you must keep the sales receipt before we can exchange it for another style. I don't want this gift. Can you give me a discount? A: I'm sorry, it's a company policy. In addition, the advantages of gifts (such as souvenirs, collectibles and gifts) 49. I don't wear this style of clothes very much. A: Try it first! Change your image, your feelings and mood may be different! 50. The marks on the collar are a little dirty. This dress must fade easily. A: This is the first time that I was infected by the factory's washing water. It won't fade easily if you take it back to get salt water bubbles. 5 1. Is there a type of specialty? Or a suit? Answer: Help her choose a more professional one, and then let her try it on to see the effect. I am too old to wear this kind of clothes. Try it on and see how it works. 53. All the shops next door are offering discounts. Why don't you offer a discount? A: I'm sorry, because the positioning of each brand is different, but a discounted dress in the next shop is more expensive than our original price of the same type. You can understand by comparing it, miss. 54. What fabric is this dress made of? A: Hello, this dress is XX (with FAB according to the actual fabric). 55. There is no discount if you buy one. Can you get a discount if you buy more? A: As long as you buy XX yuan at one time, you can apply for a VIP card, and you can get a discount after you apply for the VIP card. 56. Can clothes be customized? A: We can check with the company about the goods in the album. If there are any goods, we can help you transfer them back. 57. Do you have any extra-large clothes? A: Yes, say yes. If not, say sorry. If not, say it's sold out. 58. Why is the service of the shopping guide so bad? A: Sorry, we will severely criticize it, and it will never happen again. 59. Ask the manager (boss) to come over for a discount. A: I'm sorry, it's unified management in the store, and there are VIP discounts. 60. What does this dress look good with? Answer according to the actual situation, but give a suggestive answer. 6 1. Do you accept foreign currency here? A: I'm not good at reading foreign currencies. Let me take you to the bank next door to change it. 62. Why is there a discount? Will the quality be poor? Answer: Tell the customer the truth according to the actual situation of the goods. 63. Can I reissue my VIP card if I drop it? A: There are registration materials. If you can find them, you can reissue them. 64. Why have I never heard of this brand? Where does it come from? Our brand is endorsed by XX. In the style of XX, the company is in XX. 65. I already have similar clothes. A: Then you can choose other types of clothes and show them to customers. 66. Why is this dress so like brand B? A: Because our brand is mainly XX-style women's wear, so is brand B. 67. This dress is uncomfortable because the shoulders are too narrow. A: I suggest changing it to a bigger size. If it is a shirt, explain to the customer that the shoulder position will be narrow because of the effect of waist reduction. 68, the companion said that it is not good-looking. Answer: first understand the feelings of the fitting person, and if you have the same reaction, then introduce other styles (close the relationship with your partner when fitting). 69. Why are your clothes so bad? A: Listen to her, and then say that clothes are good from other aspects of design. 70. Why can't I try it on on sale? A: Sorry, the company doesn't allow trying on. But according to your usual habit of dressing size, if I measure you again, the size is basically no problem. Otherwise, I can give you the same size and normal price to try on. We all have the same size. 7 1, I like this, and I want my friends to come and give me advice. A: Yes, you can make an appointment, or you can suggest buying it first and then changing it. 72. Can I try on this dress? A: Yes. 73. I'm just looking around. Please look around, give shopping space, pay attention to your actions and be ready for service at any time. 74. I like both these clothes very much. Which one do you think looks good on me? Answer: According to the actual situation, definitely answer the color, and then give a good reason. 75. Why are the terms of VIP cards different? A: this is an activity organized by the company, but it can be replaced when it expires. 76. Why are clothes colorful? A: It can highlight the selling point of this model and show the characteristics of the clothes. 77. Do you have this in the picture book? Answer: 1) Yes, just a moment, please. I'll show it to you. Sorry, this model is similar to that in the picture book. You can try it on. 78. Will you get a discount if I buy it today? Answer according to the actual situation (if there is a discount tomorrow, please use other topics to bypass the topic) 79. I still need a few dollars. Can you sell it to me? Or stay for me first? Answer: 1), Miss (around 2 yuan) really enjoyed talking to you. Let me give you these two dollars. (Apply to the boss or person in charge in advance); 2) Leave a deposit, wrap it up for the guests and come back for it. 80. My zipper is broken. Never mind, I'll get you another one. 8 1. Why are the buttons so hard to understand? A: Let me enlarge the buttonhole for you (or I'll change it for you). 82. Can you help me with my bag? A: OK (be careful not to put the bag in the sight of the guests, in case the guests say they have lost something) 83. Help me get a new one. Ok, just a moment, please. 84. I don't like it here either. A: You can try it first and feel it, because there is still a long way to go from seeing it to putting it on. 85. Why is this year so similar to last year? Not as good as last year's. A: Because our style has not changed, we have added new elements and new selling points to each model. You can take a closer look. 86. I won't buy it here without swiping my card! Excuse me, there is a bank near here. I can take you to get the money. You don't have to come back. 87. The clothes in the specialty store are so rough. (I know clearly what the customer means by rough) A: 1) Handmade: Sorry, I will report to the company to strengthen handmade. 2) Fabric: This is the characteristic of fabric. 88. How much is the price higher this year than last year? A: Because many clothes are decorated with trinkets this year, and the workmanship is much more exquisite. 89. Why does the down jacket run hairy? A: Sorry, we will improve it. 90. Can you help me change the sleeve length? A: Yes, but explain to her the effect after the reform. 9 1. Why are the trouser legs so big? Answer: Because of the design of pants, if you don't like them, introduce other pants. 92. Can the spare buckle be given to multiple lines? Yes, I can bring it to her right away. 93. Come and buy it when the price is reduced in different seasons. Yes, but it may be gone by then. Then you can't buy it with money. As the saying goes, a thousand dollars can't buy a good heart, and it's not that bad. 94. Why is the special price still so expensive? A: Miss, the original price of this dress is XX yuan, but now it is XX yuan, which is already cheap. The price is relatively affordable. 95. Why are there no other styles? A: Because the company has maintained the existing style of the brand, which is XX style. 96. What should I do if I buy it and send it to friends far away? A: You can change it in a chain store nearby. 97. Why are pants getting bigger and bigger? A: Because of wearing for a long time, the fabric will age and swell, just like shoes will get bigger and bigger. 98. Why do I like this dress very much, but the quality is so poor? Answer: Understand what customers say about poor quality. If it is handmade, it can be repaired or replaced. 99. Can I send or buy trinkets? A: Sorry, these ornaments mainly set off the company's brand culture and are not for sale. 100, I just bought it yesterday, and it's on sale today. How dare you buy it in the future? Answer: You can also look at activities according to the needs of the company. There are also some models suitable for you. You can choose them again.