There is no unified anti-counterfeiting code inquiry telephone number in the whole country. Because the anti-counterfeiting system is produced by different anti-counterfeiting companies, different anti-counterfeiting companies have different anti-counterfeiting phones.

After dialing the telephone number (400, 800 or fixed line) of the anti-counterfeiting information provided on the anti-counterfeiting mark, enter the anti-counterfeiting code according to the voice prompt. After pressing the # key, the anti-counterfeiting information inquiry system will automatically play a voice prompt: the product is genuine produced by XX manufacturer and has passed XX certification and other product information. If the voice prompts are abnormal (for example, the anti-counterfeiting code does not exist, and the anti-counterfeiting code is repeatedly queried to prevent counterfeiting), it is necessary to be cautious.

Extended data

In addition to telephone inquiry, you can also inquire through SMS, website inquiry and manual service desk.

Sms query

The anti-counterfeiting code on the anti-counterfeiting mark is written by the mobile phone and sent to the anti-counterfeiting information inquiry system, and the inquiry system will reply a message about the authenticity of the product to confirm the authenticity of the inquired product;

Website query

Log in to the anti-counterfeiting information inquiry website provided on the anti-counterfeiting logo, and enter the anti-counterfeiting password in the inquiry window, and the system will display the information of product authenticity.

Manual service desk

By calling the unified manual service platform, the relevant information on the anti-counterfeiting label is provided to the service desk staff, and the staff checks the information in the database to confirm the authenticity of the product.