Taobao generally supports returns and refunds, but not just refunds. If you apply for the intervention of TaoXiaoEr, the voucher to be uploaded will be displayed on it. But it doesn't matter if there is no purchasing invoice. Describe yourself below, say that you are a distributor and upload distribution information. Taobao will still decide to refund.
Be sure to refuse the refund and don't promise. If you agree, you admit that you are selling fakes. After being rejected, the buyer will apply for Xiaoer's intervention, and neither party can prove it. Generally, Taobao will decide to return the goods for a refund, and the freight will be borne by the seller.
Knowledge expansion: 1. Sales of counterfeit and pirated goods, each deduction of 2 points (not more than 12 points within 3 days). If there are special circumstances, only delete without deduction, and the cumulative score will reach 12. Shops will block and restrict the release of goods, restrict the creation of shops, restrict the posting of letters in the station, restrict community functions and publicize warnings for 7 days.
If your store's accumulated deduction points reach 12, the store will be banned for 7 days, and no examination is required. During the right restriction period, please check whether other goods in the store are normal. If there is any problem, please delete it immediately to avoid being punished again, and then put it back in the store after 7 days.
2. Every time the seller sells counterfeit or pirated goods, he will be deducted 12 points, and will be restricted from publishing goods, closing stores, establishing stores, sending letters in the station, community functions, and publicizing warnings 14 days.
If your store scores 12 and the store is closed for 14 days, you don't need to take the exam. During the right restriction period, please check whether other goods in the store are normal. If there is any problem, please delete it immediately to avoid being punished again. /kloc-After 0/4 days, the goods in the store will be put back on the shelves.
3. If the seller sells counterfeit or pirated goods and the circumstances are serious, 24 points will be deducted each time, the store will be deleted, all goods will be removed from the shelves, and the creation of stores, release of goods, banning of stores, sending letters in the station, community functions and public warning will be restricted by 2 1 day.
4. If the seller sells fake or pirated goods, if the circumstances are particularly serious, 48 points will be deducted each time, the account will be closed and the delivery will be restricted.
5. If you need to unfreeze consumer deposits, please go to Seller Center-Customer Service-Consumer Protection Service to apply for withdrawal.
6. If your store is deleted, you need to create it again.