2. Paragraph 3 of Article 25 of the Consumer Protection Law stipulates: "The goods returned by consumers shall be in good condition." If the trademark is torn off, the goods will not reach the perfect standard. At the same time, because the trademark has been torn off, it is impossible to prove that the goods were purchased from this merchant, so it is impossible to return them for a refund. Of course, if the merchant agrees, it can also be returned for a refund.