First check whether the trademark, ingredient label, washing label, certificate, credit card, and anti-counterfeiting code on the product are complete. Secondly, check whether the factory name and address are indicated on the packaging. Finally, each Hengyuanxiang-Lizhende series product is affixed with an anti-counterfeiting label. Customers can call the toll-free number 8008208850 or 16840315 (Hengyuanxiang) on ??the anti-counterfeiting label of each product. confirm. Then remove the anti-counterfeiting sticker, follow the voice prompts, and enter all the numbers you see for confirmation.

How to check authenticity?

Every Hengyuanxiang brand product (including "Facaiyang" and "Aixianuo" brand products) has its own "ID card", ranging from socks to cashmere coats and high-end blankets. , all have an eye-catching and unique digital label that reveals the authenticity of the phone. (See picture)

When the Hengyuanxiang brand product you buy in the market does not have a digital label for phone authenticity check, you can immediately conclude that it is a counterfeit product.

How to use the anti-counterfeiting label: Please call the toll-free inquiry number 8008208850 from a landline (for Fortune Sheep products, please dial 8008200315), follow the voice prompts and enter the number displayed on the back of the surface of the anti-counterfeiting label at one time. If the voice prompt is "The number you are querying is wrong, beware of counterfeiting!", you need to pay special attention and further confirm the authenticity of the product through other channels.

Friendly reminder: The anti-counterfeiting number is a one-time query number. When you hear the voice prompt as "The number you are querying has been queried at Xth time query, the number is invalid", it means that this anti-counterfeiting digital label has not been used for the first time. You can verify and judge based on your actual query situation.

What should I do if I encounter counterfeiting?

If you accidentally encounter counterfeit products, you should have the correct awareness to safeguard the Hengyuanxiang brand rights and protect your legal rights. Please refer to the following steps and examples to fight against counterfeiting and protect your rights:

1. You are on the spot When buying a physical item, be sure to issue an invoice with the name of the product (if there is no invoice, ask for a receipt);

2. You can complain to 12315 of the local industrial and commercial bureau with the physical item and invoice, and wait for the authorization of the industrial and commercial department. After the Hengyuanxiang Group identifies and confirms that the product is a counterfeit, on the one hand, you will receive a favorable compensation of one refund and one compensation. On the other hand, the industrial and commercial department will confiscate the counterfeit goods in accordance with the law and sanction the sellers and counterfeiters to protect more consumers from fraud. ;

3. You can also call Hengyuanxiang Group’s telephone number 021-63268888 (switchboard) or toll-free hotline 8008200318 on the product packaging to report directly to the Intellectual Property Department of Hengyuanxiang Group. Hengyuanxiang Group will do its best to investigate and deal with it to protect you legal rights and provide certain rewards.

4. When you are a member of the Hengyuanxiang consortium, whether you find counterfeit or suspicious products or trademarks, packaging, etc. in the production field or circulation field, please proceed from safeguarding the common interests of the consortium. They secretly extracted real samples and cleverly used mobile phones and other tools to take pictures and record them, and then immediately reported them to the group company. The group will quickly gather together the industrial and commercial, technical supervision, public security and other law enforcement departments to investigate and deal with the case.

Example 1:

As the Spring Festival approaches in January this year, a middle-aged Shanghai female customer bought a Hengyuanxiang women’s woolen sweater from a clothing store in Yangpu District and took it home. After uncovering the phone anti-counterfeiting code on the tag and calling to inquire, she got the reply "The password you are looking for does not exist, beware of counterfeiting!" She returned to the store and asked for a return, but was refused. Out of desperation, she immediately went to the local industrial and commercial office to complain, but when the matter was not immediately resolved, she called the Hengyuanxiang Group switchboard to report the matter to the relevant departments. Hengyuanxiang Group took this situation very seriously after learning about it. After rushing to the store for an investigation that day, they immediately sealed the store together with the local industrial and commercial office and confiscated all 87 men's and women's sweaters in the store that had counterfeit Hengyuanxiang trademarks and phone security codes. Later, the industrial and commercial department verified the fact that the store had sold 66 items and was selling 87 fake items, and imposed a fine of 20,000 yuan on the store and other penalties. The consumer with a sense of justice finally not only received a one-for-one compensation, but also received a souvenir from Hengyuanxiang Group.

Example 2:

On the eve of the Mid-Autumn Festival in September this year, the group received an anonymous phone call from Fotang Town, Yiwu, Zhejiang Province: a small printing factory without any sign on the door was printing privately. The packaging box, tag and certificate of "Heng Yuan Xiang" socks.

The group immediately sent personnel to cooperate with the Yiwu Industrial and Commercial Bureau and the Public Security Bureau to take down the underground factory in one fell swoop. For producing more than 20,000 sets of counterfeit trademarks and logos, the factory owner has been transferred by the Industry and Commerce Bureau to the public security organs for investigation and will be criminally prosecuted in the near future. He will face the consequences of losing both his people and money.

For a long time, the group company has deeply hated counterfeiting and infringement, and has always regarded the fight against counterfeiting and rights protection as a key task. Every year, it customizes anti-counterfeiting labels, develops new packaging and new anti-counterfeiting technologies, and hires senior anti-counterfeiting companies to fight against counterfeiting. Fixed investment has remained in the millions.

Counterfeiting infringes the most on the rights and interests of Hengyuanxiang consumers, and also greatly damages the common interests of all members of the Hengyuanxiang consortium. The production and sale of counterfeits is an illegal and criminal act that the country is currently focusing on cracking down on. The fight against counterfeiting is a nationwide war and systematic project that can only be won by the joint participation of the government, Hengyuanxiang Alliance, and brand consumers. Counterfeiting has its social environmental factors and personal moral factors. The fight against counterfeiting must start with internal standard management, which requires not only fighting against foreigners, but also self-discipline; not only combating, but also preventing. Combating counterfeiting is the common responsibility and obligation of all members of the Hengyuanxiang Consortium. No matter who is colluding with others or condoning adultery, they will be expelled from the Hengyuanxiang Consortium and will eventually be severely punished by law!

The road to preventing counterfeiting and cracking down on counterfeiting is long and arduous. As long as counterfeiting exists, we should resolutely carry out the crackdown on counterfeiting to the end.