According to the Zhiyouji website, the differences between concierges and doormen are as follows:

The job responsibilities are different. Doorman Responsibilities:

1. Assist guests with luggage and luggage storage services.

2. Provide entrusted agency services to guests in need. Umbrella rental service is provided for guests on rainy days.

3. Ensure that everything recorded in the shift book has been implemented.

4. Ensure that the baggage and packages received are safe and stored in appropriate places.

5. Check the room allocation list of all arriving and departing teams in advance.

6. Record unfinished work and hand it over to the next shift.

7. Manage the luggage room to ensure it is clean, receive, store luggage and any other items, and handle items left by guests in accordance with correct procedures.

Concierge Responsibilities:

1. Keep track of guest room status and guest status.

2. Understand the customer flow situation of the day, and check the important team, in-store activities and check-out information of the day.

3. Check the hygiene and safety conditions of the luggage room, discover hidden dangers in time, and count overnight luggage.

4. Clean the concierge desk, luggage trolley, and luggage room regularly.

5. Check the condition of luggage service equipment, including luggage carts, disabled cars, umbrella stands, etc., to ensure they are in good condition and can be used safely.

6. Provide luggage delivery services to ensure safe and on-time delivery of luggage.

7. Keep shift handover records and on-duty records, and describe customer complaints, emergencies, VIP guest luggage and service highlights.