First, single choice (60 questions, the red option is correct)
1, among the following options, (c) is also called national civil servant etiquette.
A business etiquette b international etiquette c government etiquette d service etiquette
2. On formal occasions, the hem of a young lady's skirt can be in (b).
A 3-6 cm B 4-7 cm C 3 cm D 4 cm
3. Wearing a suit and skirt should be (D).
A wears socks, B wears colored stockings, C wears bare legs, and D wears flesh-colored stockings.
4. The tie clip should be pinned between one button of a seven-button shirt.
A fourth and fifth b second and third c third and fourth d fifth and sixth.
5, wearing jewelry in principle should not exceed (c).
A five b four c three d two
6, service personnel directly provide services for each other, the distance from the service object is generally in (b).
A 1.5 m or so, B 0.5- 1.5 m, C 1-3 m and above D 3 m.
7. The caller's attitude and language are called "three elements of telephone".
A content b emotion c sound d gesture
8. The short distance of social distance is (b).
a 0.5- 1.5cm b 1.2-2. 1cm c 2. 1-3.7cm d 1-2cm。
9. The eighth day of April is also called (C).
A Next Yuan Festival B Qinglong Festival C niujie D Xiaonian
10. In the process of making a phone call, if something happens, the caller needs to wait temporarily for no more than (b).
A 1 min B 2 min C 3 min D 5 min
1 1. Buddhists who are proficient in or good at reading scriptures are called (C).
Master A, Master B, Master Sanzang, Master C, Master D, Master Shang.
12, China people and westerners are hospitable, China people's hospitality is "giving", and westerners' hospitality is (b).
A "give" b "provide" c "introduce" d "be honest with each other"
13, the following belongs to the Christian festival is (d).
A sacred day, B Eid al-Fitr, C Daocheng, D Crab Meat.
14, the festival belonging to the Zhuang nationality is (a).
A Xu Ge Festival B March Street C Torch Festival D Songkran Festival
15. If a lady has five rings, three bracelets, four necklaces and two pairs of earrings, she should (d).
A wears all B, one C wears all D, and the total number is no more than 3.
16, how early does the welcome activity usually arrive at the welcome place (c).
A 30 minutes B 20 minutes C 15 minutes D 10 minutes.
17. Which of the following gifts are not allowed to be given formally (A)?
A cigarettes, wine, paintings, calligraphy, paintings, medals and product models d.
18. You can put napkins in (c) when you make a phone call or go to the toilet while eating.
A is on the desk, B is on the back of the chair, C is on the chair, and D is with you.
19, western food means that this dish is not needed, and the knife and fork should be put in (d).
A is on the dining table, B is on the napkin, C is on the menu, and D is on the plate.
20. When eating western food, you can put the knife and fork in the shape of (a) when you leave halfway.
An 8-shaped, a 2-shaped, a C-shaped and a D-shaped.
2 1, international exchange, involving the arrangement of posts, pay attention to (b) in principle.
A or so, B or so, C or so, D Different occasions, different degrees.
22. The lower end of the tie should be (B).
A is at the upper edge of the belt, and B is between the upper edge and the lower edge of the belt.
C is at the lower edge of the belt, and D is slightly longer than the lower edge of the belt.
23. When a man shakes hands with a woman, he should only gently shake the woman's (C).
A fingertip b palm c finger d wrist
24. If you find insects and gravel in the dish while eating, you should (d).
A immediately notify the diners to pay attention; B quietly dispose of it yourself;
C immediately called the waiter to deal with it; D ask the waiter to change it softly.
25. If there are four cups in front of your napkin: large cup, medium cup, small cup and goblet, you should put (A) separately.
A water, red wine, white wine, champagne b beer, water, red wine, champagne.
Water, beer, white wine and red wine.
26, in five cars, the most distinguished seat should be (C).
A co-pilot b rear left c rear right d rear middle seat 27. According to etiquette norms, whoever reaches out first "actively" shakes hands (D).
A youth, b youth, c youth, d respectable people decide.
28. In western countries, sending flowers to people is usually (c).
A, even number b, custom number c, odd number d, the more the better.
29, wearing a suit, the button button method is very particular, wearing a suit (D), no matter what the occasion, generally all buttons should be buckled, otherwise it will be considered frivolous and unstable.
A. two buttons B. three buttons C. single-breasted D. double-breasted
30, introduce two people get to know each other, the general rule is (b)
A first humble, B first humble, C first female, D first host and guest.
3 1. When using a teacup with a cup holder, you can use (a) to pick up the teacup without moving the cup holder, or use (a) to connect the cup holder to the left chest height, and then use (a) to pick up the teacup and drink.
A right hand, left hand, right hand b left hand, right hand, right hand
C left hand, left hand, right hand D right hand, left hand, left hand
32. When serving a cup of tea to a guest, it is usually not advisable to pour it too full, and it is not allowed to overflow easily. The correct way is to pour it into the cup (a), otherwise it will be suspected of abandoning customers or chasing customers.
A 2/3 B 3/4 C 1/2 D4/5
33, the basic principle of choosing a dress color is the principle of (b).
A, two colors, b, three colors, c, five colors, d, there is no limit.
34, which rule is wrong when introducing the center (B)
A respected person has the priority to know the situation. B introduce the lady to the man first.
C first introduce the lower position to the higher position. D first introduce the younger to the older.
35. After reading other people's business cards, put them in (d).
A desk B pants pocket C bag D suit left breast underwear pocket
36, Lu Yu others should be (b).
A walks on the right, B gives way sideways, C walks at a brisk pace, and D gives way to each other.
We should open the door for guests when they visit. When the door opens outward, enter.
A guests come first, b we come first, and c comes in at the same time.
38. Etiquette is a person's character, and (c) the externalization of education level and moral cultivation.
A gfd B dress c temperament d demeanor.
39. When the guest is seated, the action is (c).
A is quick, b is light, steady, c is slow and d is urgent.
Neighborhood relations should be a part of daily life.
A respects and understands each other, B doesn't communicate with each other, C doesn't need to consider neighborhood relations, and D doesn't compromise.
4 1. Etiquette is an act of mutual expression and friendship in contact and communication.
Respect friendship and care about love.
42. When shaking hands, the polite way to extend your hand is to extend your right hand.
One palm is perpendicular to the ground; B, the palm is tilted downwards; C, palm inclined upward at will
43. When introducing others or giving directions to others, the gesture should be (c).
A index finger b thumb c palm up d palm down
44. (a) Because of the influence of historical traditions, customs, religious beliefs, the trend of the times and other factors, people are not only recognized, but also observed.
A etiquette b etiquette c etiquette d etiquette
45. On formal occasions, it is considered impolite for a lady not to wear makeup. If she has been active for a long time, she should make up her makeup properly, but in (b).
Office b, bathroom c, public place d, anywhere is fine.
46. It is not rude for both sides to look at each other's (A) when meeting or talking to people for the first time in social situations.
A triangle area from eyebrow to tip of nose b upper body c chest d eyes.
47. When attending various social parties, guests should pay attention to sitting from the side of seat (B), and the movements should be light and slow, relaxing and natural.
A front b left c right d optional
48. In airports, shopping malls, subways and other public places, you should stand by while taking escalators (B). On the other side, people who are in a hurry should walk fast.
A left b right c middle d optional
49, up and down the stairs or walking in the corridor should be (a).
A goes to the right, B goes to the left, C goes to the middle, and D goes anywhere.
50, in public occasions, in order to enjoy, you can (b).
A speaks loudly, advises wine b speaks softly, toasts properly, C doesn't care about others, and D casually.
The incorrect statement in the submission of 5 1. business card is (a).
A can only be presented with the right hand. B You should face the business card to the recipient.
Accepted business cards should be put in the business card holder or coat pocket.
52. During the banquet, the small handbag carried by the lady should be put in (a).
A is placed between the back of the chair and B is hung on his back.
C is on the hanger and D is on your hand.
53. At the banquet, in order to show respect, the seat of the guest of honor should be (C).
A does whatever he wants, B is on the owner's left and C is on the owner's right.
54. Several statements about drinking soup in western food are incorrect (C).
A drink with a spoon, not a bowl.
B, the way to drink soup, the spoon is scooped from the inside out, not from the outside in.
C. scoop up the soup and drink a few mouthfuls at a time.
55. After watching sports games, if there are sundries around you, you should (c).
A takes away his own garbage or sundries, B gets up and leaves, and C takes away his neighbors' garbage and sundries.
56. Which of the following is a polite expression (a)?
A hello, B don't know, C don't understand, D hate.
57. Which of the following is impolite behavior (D)?
A smile, b shake hands, c hug and d swear.
58. Please don't send it to someone else's house. You should say (c) when you leave.
A, please, b, give it back, c, stay, d, I'm sorry.
59. I haven't seen my friends for a long time. After meeting, I should say (1).
Long time no see, b nice to meet you, c looking forward to d.
60, verbally called uncle's wife (D).
Sister a, aunt b, aunt c, aunt d.
Second, multiple choices (50 questions, the red option is correct)
1, what civil servants should do when walking (CD).
A striding meteor B trotting all the way C moderate pace D moderate speed.
There are (ABCD) kinds of inappropriate behaviors in dealing with people.
A set up "cross-legged" B squint at the other person C point to the other person D with your index finger and lean back in the chair.
3. In human expression, the change of (BCD) is especially obvious.
A nose b eyes c mouth d eyebrows
4. When a man attends a formal occasion, which of the following should not be worn (CD)?
A ring b tie clip c necklace d earrings
5. How to establish a correct understanding of religious etiquette (ACD) ideologically?
A respects B, actively participates in C, and shall not interfere with D's compliance with laws and regulations.
6. What are the handshake principles? Year (A.D.).
Ms. A reaches out to the man, and Mr. B reaches out to the woman.
C young people lend a helping hand to senior personnel D senior personnel lend a helping hand to young people E boss lend a helping hand to subordinates F subordinates lend a helping hand to superiors.
7. What is the greeting principle? Automatic call distributor.
A man greets the lady on his own initiative, and B woman greets the man on her own initiative.
Young people take the initiative to say hello to old people. D. Don't refuse to say hello to your superiors when others reach out. When shaking hands, don't look each other in the eye.
8. Service etiquette includes (AC).
Gfd Standard B Service First C Language Standard D Guests First.
9. In business etiquette, the color of a lady's lip gloss should be the same as that of (CD).
A handbag b suit c shirt d nails
10, attention should be paid to entering and leaving the elevator (ABCD).
A pay attention to safety, B go in first, then come out, C go in first, come out first, D ride with acquaintances, first come first served.
1 1. Pay attention to (ABC) when shaking hands.
A way, posture b hand position strength c time d place
12, namaste is usually used in countries (BC).
A Europe B Southeast Asia South Asia C China Dai community D America
13, in the theater, the following correct etiquette is (ABD).
The audience of the play should sit before the opening.
B It's best to talk about the plot or the actors' acting skills during the intermission.
C was moved by the performance and should applaud at any time.
D accompany the lady, and the man should sit in the seat closest to the aisle
14, the following belong to social etiquette (ABC).
A meeting and introduction b banquets and gifts c business negotiations d dances and salons
15, rules of social etiquette, and (CD) rules should be followed in conversation.
A- dedicated B- dedicated C- bidirectional D ***
16. When dealing with kinship, it is important to start from three aspects, namely (ABC).
A respects elders, b treats peers well, c cares for the younger generation, and d is exclusive.
17. What is the 5M Rule (ABCD) that should be paid attention to when entertaining foreign guests?
A expense b menu c behavior d environment
18, which country is blue (BC)?
A Japan b Belgium c Egypt d Syria
19, banquets for foreign guests are not allowed (ABCD).
A doesn't pick up food, b doesn't make any noise, c doesn't persuade wine, and d doesn't show his teeth.
20. Give your work to others for application (CD)
A high opinion, b consult C Yazheng, D axe correction.
2 1, "Three Comes" (ABC) in business activities.
Eye a to mouth b to mouth c means d.
22. Self-discipline is the foundation and starting point of etiquette. The most important thing to learn and use etiquette is (ABCD).
A self-demand, b self-control, c self-control and d self-reflection.
23. Teachers are not only disseminators of scientific and cultural knowledge, but also educators of students' ideology and morality and demonstrators of manners and etiquette. Teachers, as engineers who mold the human soul, should pay more attention to their own behaviors in various occasions and achieve (ABCD).
A generous b decent c natural d true.
24. When shaking hands with people, you should look at them with a smile, don't be absent-minded, look around, and don't exceed (BCD).
A 3 seconds B 5 seconds C 6 seconds D 4 seconds
25. How do parents set an example to educate their children or younger generations (AB)?
A preaches, helps and leads B to do what he says.
C is a little confused, D has contradictions, so solve them yourself.
26. Isn't it the best time to give gifts when you meet and talk (ABD)?
During the talks a, before the talks b, after the talks c, and at any time d.
27. What are the internationally recognized three principles (ACD) of TPO clothing?
A time b tire c location d object
28. Women should not wear ABCD in the office.
A suspender skirt b navel dress c miniskirt d shorts
29. Pay attention to wearing a suit (BC)?
A don't wear a suit until it is washed. B, remove the cuff label before wearing it.
C coat pockets can't hold anything. D double-breasted coat is only the one in the middle.
30. What are the misunderstandings (ABD) of women wearing shirts on formal occasions?
A hem hangs outside and B hem is tied around the waist.
The top button of C can be exposed without buttoning D underwear.
3 1. Not allowed while watching the performance (ABCD).
A eats oranges, B eats melon seeds, C eats bananas and D eats popcorn.
32. The correct order of exchanging business cards is (AB).
A guest comes first, B has low status, C has high status, and D guest comes first.
33, the 3A principle in business activities is (ABC)?
A accepts B's attention, C admires D's adjustment.
34. The polite language used by civil servants is (BD).
I don't know. Please sit down. C, it's no use talking. D, please sign.
35, shopping mall service personnel in providing services should be (ABCD).
A operates B business in good faith, is proficient in C after-sales service and has a sincere attitude.
36, the following does not belong to the service industry civilized language is (ABCD)
"Come back after work tomorrow!" B "Ask the leader if you have any questions!"
C "This is my attitude!" D "Do you understand!"
37. Among the following flowers, (AC) is the most suitable flower for my father?
A bamboo b rose c red rose d carnation
38, the content of the basic moral norms of citizens is (ABCD)
A is patriotic and law-abiding, b is humble and honest, and c is United and friendly.
D diligence and self-improvement, e dedication and dedication.
39. When shaking hands, the mistake is: (AD)
Men can wear gloves. B you can't shake hands across the threshold.
C can hold hands and D can cross hands.
40. What can't be given as a gift is (BCD).
A Xiang embroidery b Lu jinyuyi c ring d terracotta warriors and horses
4 1, Pay attention to buffet (ABCD).
A line up to get food, B take C less and avoid taking D back to the tableware many times.
42. Pay attention to smoking in public places (ABCD).
A don't smoke in the indoor non-smoking area. B don't smoke in front of women and children.
C don't spray smoke on others. Don't throw cigarette ash and cigarette butts.
43. When driving a motor vehicle, which of the following do not meet the etiquette requirements (ABC)?
A grabs the road, grabs the line, quarrels with B, crosses back and forth, and doesn't drive.
C honking can be done for a long time in areas where honking is not explicitly prohibited.
D. use low beam lights when passing at night.
44. Accessories should be selected reasonably according to different ABCD.
A age b sex c skin color d personality
45. It is impolite to point at others with ABCD.
A index finger b middle finger c thumb d little finger
46. The fundamental task of socialist spiritual civilization construction is to meet the needs of socialist modernization, cultivate socialist citizens of (a), (b), (c) and (d), and improve the ideological and moral quality and scientific and cultural quality of the whole Chinese nation.
A has ideals, b has morality, c has culture and d has discipline.
47. How to put chopsticks (ABC) at a banquet?
A cross, B in the bowl, C in the bowl, D on the table.
48. When attending a dance (ABC), which of the following behaviors is wrong?
Ms. A can't take the initiative to invite men, but Mr. B can refuse women's invitations.
C same-sex people can invite each other to dance * * * D When dancing, the breasts of both sides are about 30 cm apart.
49. What are the folk customs (ABC) of Dragon Boat Festival?
A eat zongzi b race dragon boat c dance dragon d tour all diseases
50. Eid al-Adha is not a (BC) festival.
A Islam b Christianity c Buddhism d Taoism
Three. True or false (40 questions)
1. In business activities, gay men should not wear shorts under any circumstances, and lesbians can wear sandals barefoot in summer. (√)
2. Please invite your most important friend for the first song, and change partners for the second song. (×), choose your own friends to dance the first song)
3. In international communication, the arrangement of positions is the same as that of China, both of which are "left" (X, China's "left" and international "right").
When eating western food, the knife and fork are stacked together to the right, and the handles are all left, indicating that they are finished. (×, turn your hands to the right to indicate that the meal is finished)
If you find that the tableware on the dining table is not clean in a star-rated hotel, you should wipe it yourself immediately so as not to affect the meal. (×, ask the waiter to change the tableware)
6. Napkins are mainly used to prevent clothes from getting dirty, and also to wipe oil stains on the mouth and hands. They can be spread out on the thighs or hung on the neckline to prevent clothes from getting dirty. (x, not hanging on the neckline)
7. When taking stairs with guests, let the guests take the outside of the stairs and the host take the inside. The inside is the side around the center. (x, guests go in and the host comes out)
8, formal dance, usually do not dance solo, nor do you advocate two same-sex * * * dancing (√).
9. As the receptionist of the conference, when the guests and the host meet for the first time, they should introduce the host to the guests regardless of gender, age and position, so that the guests can get the information at the first time. (√)
10, in business etiquette, especially in international etiquette, the guest and guest seats should pay attention to "right high and left low" (√).
1 1. Men with status and status come out on important occasions, and there must be less things on their belts. (x, not hanging anything)
12, men should pay attention to the "trinity rule" when wearing a suit, that is, shoes, belts and socks should be controlled in one color, with black as the first choice. (X, not socks, but a briefcase)
13. For business people, the most important function of makeup is to shape the image and show respect. (√)
14. In the store, as long as customers enter the store, they should immediately provide enthusiastic service. Ten, to implement the "zero interference", to reduce the interference of customers in the process of shopping to zero, the service should be both warm and moderate. )
15. After the live performance, the audience can leave by themselves. (×, it is advisable for the actor to leave after the curtain call)
16. Buffet is a formal western-style banquet popular in the world at present. (x, informal)
17, workers in formal occasions and window posts are generally not allowed to dye colored hair. (√)
18, "Ladies first" is not that men let ladies go first everywhere, but that women are respected and cared for everywhere. (√)
19. You can smoke at any time at a western banquet. (x) Only after eating food and starting to drink coffee. )
When eating western food, you can only hold a knife in your right hand and a fork in your left hand (×, when all the food is cut with a knife, you can put down the knife and eat it with a fork in your right hand. )
2 1, you can help each other with food during meals, and you can arrange food for guests when necessary (x, you can't arrange food for others during meals.
22. Every time you finish a program, you should applaud warmly. Don't clap frequently during the performance (√).
23. When wearing a single-breasted suit, all buttons should be buttoned. (x, don't button at the bottom)
24. When the distance between two people is within 1.5m, it is a private distance. (x, 0.5m)
25. When using the tie clip, just hold the tie. (X, the tie should be clamped at the front of the shirt at the same time to prevent the tie from swinging freely)
26. When talking to others, you should stare into others' eyes. (×)
27. When shaking hands, you can cross your hands when shaking hands with many people at the same time. (x, can only be held with the right hand)
28. When using a mobile phone, don't hold it in your hand or hang it on your belt. (√)29. When receiving a visit, end the reception, put forward it politely, or tell the other party in body language. (√)
Under normal circumstances, the phone will be connected immediately after ringing three times. (√)
3 1, guests can bring their clothes, hats, rain gear and handbags and put them in place. (x, don't take the guest's handbag)
32. In the etiquette requirements of public places, where there is a "No Smoking" sign, you can smoke while no one is around (×).
33. When handing over items, hand them over with your left hand. (x, it should be a hand-to-hand handover)
In international communication, a woman who doesn't know her marriage is called a lady. (√)
35. When watching a cultural performance or a sports competition, the more applause, the better. ( ×)
36. When you meet an acquaintance in a bus or subway car, you should take the initiative to say hello loudly. ( × )
When enjoying the buffet, the basic principle should be "eat less and take more", and be careful not to eat around the table. (×, the basic principle is to take less for many times)
When eating western food, you should eat vegetables with a knife and fork, not with your hands. (x, you can use your hands) 39. When using napkins, you can wipe the tableware with napkins. (× )
40. Friends or acquaintances should talk loudly in public places such as buses, subways, trains, airplanes, theaters and banquets. (x, you should keep your voice down)