Alipay customer service is available 24 hours a day and is available on weekends and holidays. There is no doubt that it belongs to a product after-sales service! Main service hours: 8 a.m. to 24 p.m. It can be seen that there is no 24-hour manual service. From 24:00 in the evening to 8:00 the next morning, the manual customer service hotline is closed. Therefore, please choose to call during customer service hours. After 24:00 pm, customer service will no longer provide consulting services to users.
1. To switch to the manual answering service, first dial the customer service number 95188, add 1, press key 1, enter your ID card when prompted, and press 0 again when you need help. Press key 0. Transfer to manual answering. If the consultation questions are different, you can operate according to the voice. In addition to domestic customer service numbers, there are also consultation buttons related to ant flower beds, loan beds, online business, etc. Since Alipay has also opened its overseas business, the hotline number will be different. For example: Mainland: 95188 to 1, overseas: +8657195188, spend, borrow: (mainland number) to 2, network business: 9188 to 3
2. Because the user base is too large, many times manual customer service hotline The line was busy and it was still difficult to make a timely call. Compared with calling the customer service hotline, online customer service can provide the same services as manual customer service, and the response speed of online customer service is faster than manual customer service. If there is an urgent matter that needs to be resolved, online customer service is more recommended.
3. So where can I find this online customer service?
It's simple. Just open the Alipay official website on your computer and there will be a small word "Service Hall", but it is not difficult to find. Just click (please click directly on the word "Service Hall", do not click on the sub-items in the drop-down menu) to enter the service hall homepage. Scroll to the bottom of the lower left corner to see online customer service. Click "Use Now" to communicate with online customer service. In addition to hotlines and online customer service, there is also a third type of customer service called "wireless customer service". You can tell by the name that it's hidden within the app. Not hard to find. Open the app, click "My" to enter the personal center, scroll to the bottom, and you will see "My Customer Service"! In fact, the working hours of Alipay customer service are from 8 am to 0 pm, so if you need to call customer service, it is recommended to call during this time period. Of course, sometimes there are many people calling customer service, so you can also try to find online customer service for faster help.
(Operating environment: OPPO A93 V11.1 Alipay 10.2.38)