Generally, it is ok to report the loss and replace the card, or to replace the card in case of damage. Only under special circumstances can the replacement be unsuccessful, such as the loss of the card, but the card status is abnormal, such as the card being frozen due to overdue or other reasons, or the card has expired. In this case, it will be unsuccessful to reissue a new card.

It is also recommended to call the customer service hotline for specific reasons.