Go to an outlet to handle the temporary loss reporting cancellation

To cancel the temporary loss reporting of an ICBC card, you need to bring the reported ICBC card and valid identity documents, and go to any personal business outlet in this place and other places to handle the temporary loss reporting cancellation. If you don't want to go to the bank counter to handle the temporary loss reporting, you can automatically cancel the loss reporting after the expiration of the temporary loss reporting period, that is, automatically cancel the loss reporting after 15 days. The easiest way to cancel the loss of a credit card is to bring the credit card that has been reported as a loss and the original ID card to any counter of ICBC for cancellation.

Precautions for ICBC's temporary loss reporting

1. International card loss reporting cannot be handled through online banking. Please formally report the loss through 95588 telephone banking.

2. All kinds of bank cards and accounts (except international cards) can report the loss online through online banking. This kind of loss reporting is temporary, and the validity period is generally 5 days. To ensure the safety of your funds, please go through the written loss reporting procedures at ICBC's business outlets within 5 days, and the loss reporting will become invalid after the expiration.

3. After the loss of the registered card is reported, the Bank stops the business handled by the card, such as ATM cash withdrawal and POS consumption, but retains the function of the card to enter online banking. You can't query, transfer and pay for the account of the card or the sub-account in online banking. Credit cards, debit cards and business cards can be used for account inquiry in online banking, but not for functions such as transfer and payment.

4. After reporting the loss of the down-linked account, the Bank stops the business handled by this account, such as cash withdrawal; After reporting the loss of the card, our bank stopped the business handled by the card, such as ATM cash withdrawal and POS consumption.

5. After reporting the loss of Peony Credit Card and Peony Credit Card through telephone banking, the loss reporting will be valid for a long time. After the loss is reported, customers need to go to our Peony Card Center to report the loss in writing before they can apply for a replacement card.

6. We can only report the loss of our wealth management gold card, transportation card, Smart Card and passbook temporarily through telephone banking. After handling the temporary loss report, the customer shall go through the formal loss report formalities at our business outlets within five days, otherwise the temporary loss report will automatically become invalid after five days.

7. If the following "error prompt" appears when reporting the loss by self-service, please follow the prompt:

This kind of account can't report the loss by self-service, please go to the business outlet to handle

someone else's account, and you can't report the loss. Please re-enter

the account code of this account is closed/reported/frozen

, and please re-enter

ICBC business description. This function can report the loss of registered cards and accounts, offline cards, unregistered accounts, secure media and offline accounts through online banking, and also through telephone banking and manual agents.

Applicable to

personal online banking and telephone banking customers who need to report the loss quickly.

Features and advantages

It is convenient for you to report the loss in time when you report the loss of a registered card, a registered card, a registered account, an unregistered account or a secure medium is accidentally lost, which can effectively avoid the loss of funds.

starting conditions

1. register personal online banking and telephone banking.

2. if you haven't registered ICBC personal telephone banking, you can also use the telephone banking manual service to report the loss.