1. If the credit card is frozen due to overdue, you should return the overdue amount as soon as possible. After paying off the arrears, you can call the credit card center of the issuing bank, and the general bank will unfreeze it.

2. If you freeze your credit card because it is lost or stolen, the card issuing bank will unfreeze it after the relevant matters are handled, or you can ask for unfreezing on your own initiative.

3. If the bank recognizes the cardholder's cashing, it is generally impossible to unseal the card. However, if there is evidence to prove that it is not your own cashing, but there is something wrong with the merchant's Pos machine, the credit card center may unseal it.

Extended information

Ping An Bank's credit card services are as follows:

1. Card loss and 72-hour card loss protection.

when the cardholder calls 95511-2-3 (Platinum VIP Line 48895511), the loss reporting procedure can be completed quickly with one phone call. After the loss reporting procedure is completed, a new card will be sent to the cardholder's bill receiving address two working days later.

2. The card is damaged.

if the credit card can't be used due to damage, fracture, vague signature, business card printing format error and degaussing of magnetic stripe, you can call the 24-hour service hotline 95511-2 (Platinum VIP line 48895511) to apply for card replacement, and the customer service specialist will do the damage and repair work for you after verification.

3. The card expires.

the validity period of a credit card is generally not more than 1 years, and the validity period is indicated on the front of the card for you. If you don't apply for non-renewal one month before the expiration of the validity period of the card, the bank will issue a new card for you, and the new card will be sent to your billing address without any formalities.

4. Card cancellation.

if you decide to cancel our credit card after consideration, you can call our credit card service hotline 95511-2 (Platinum Card VIP Line 48895511), and the customer service specialist will help you with the relevant procedures and business of card cancellation. The card cancellation will take effect immediately (your credit card will also lose its rights and interests). After cancellation, please cut it off along the magnetic stripe of the card and dispose of it properly.

5. Overseas emergency support services.

if you encounter an emergency abroad, you can call the 24-hour overseas emergency support center of the bank card organization according to your credit card type, and get the global emergency support service provided by the bank card organization immediately.

Baidu Encyclopedia-Ping An Credit Card

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