Self-service return and exchange process

The specific steps are as follows:

Step one: Query the order based on the order number.

Step 2: Select the items in the order that need to be returned or exchanged, and click the apply button.

Step 3: Fill in the quantity of returned or exchanged goods, application type and detailed reasons for return and exchange service.

Step 4: If the application is submitted successfully, the system will display a successful application page. Please record the return and exchange order number so that you can check the status of the application order in the future.

At this point, once you submit your application, the application will enter the mall's after-sales service process. The merchant will respond based on the application form you fill out. When your application is approved, you need to mail the products to the address after the review reply. When mailing, please put all returned and repaired items into a mailing bag, fill in the packing list according to the following specifications, and send this list together with the returned goods. ?