1 introduction to store refund rules:
1. The bank refund processing cycle is for reference only, and the actual refund date is subject to the bank.
2. If you choose to pay by credit card, the time limit for refund is 3- 15 working days, and the longest time is no more than 30 working days. The actual refund date is subject to the bank. Please forgive the inconvenience.
3. In order to ensure the security of your account, online payment and credit card refund will be returned according to the original payment card.
4. The time limit for refund starts from 1 day after receiving the returned goods.
5. Use the balance of the account to pay for the goods. In case of refund, you can choose to return the account of 1 store or the account of designated savings card.
6. Use the gift card balance or rebate balance to pay for the goods, and the refund will be returned to the corresponding gift card balance or rebate balance.
7. If the goods are paid by Anyue Card, the refund will be returned to the store 1, and the time limit for refund is 1-2 working days.
8. The time limit for mobile payment refund is 1-7 working days.
9. Wanlitong Payment: (only for 1 store self-operated goods orders)
A: Miles points will be used to pay the payment, and the points will be returned to Miles account within 4 working days.
B: Miles points+cash payment. In case of refund, the points will be returned to the Wanlitong account within 4 working days, and the cash will be returned to the Ping An bank card you paid at that time within 4 working days.
10, wechat payment: the refund method must be returned in the original way; Pay by Tenpay, and go to Tenpay account immediately after the refund. Direct payment by credit card will be returned to the bank card within 1 to 15 working days. If it is a debit card, it will generally be received by the bank card within 1 to 5 working days.
Freight return rules:
If the goods are returned by the settled merchants, you need to deliver the goods to the merchants or mail them to their return address.
If you choose to send it by post, please don't use collect mail or ordinary mail. If the goods are returned or exchanged for reasons other than your own, the freight will be borne by the merchant.
If both parties disagree about the freight, 1 Store encourages negotiation and settlement. If negotiation fails, please? Contact 1 store customer service? Solve.