Chinese Merchants Bank credit card replacement fees and procedures

After applying for a China Merchants Bank credit card, you should keep it properly. If it encounters damage, degaussing, etc., you need to contact the bank for card replacement procedures. The specific application process and related fees are as follows:

When your credit card cannot be used due to damage, breakage, blurred signature or change, or degaussing of the magnetic strip, please call China Merchants Bank’s credit card customer service hotline: 4008205555 , after completing the identity verification in the voice system, select "9" and the transfer service specialist will perform the reissue operation for you. The handling fee is 15 yuan per ticket.

What should I do if I lose my China Merchants Bank credit card?

If you lose your China Merchants Bank credit card, please follow the following three steps to remedy the situation: \Step 1: Call immediately to report the loss or temporarily freeze it\If you find that your credit card is missing, call China Merchants Bank’s customer service number immediately. Report the loss or temporarily freeze the credit card so that it cannot be used even if it is found by others\Step 2: Apply for a formal loss report\Whether it is a phone loss report or a temporary freeze, it will only be valid for about 24 hours if the cardholder still finds it during this period. If you don’t have a credit card, you must go to the nearest China Merchants Bank outlet to formally report the loss of the credit card within the validity period. It should be noted that there is a fee for reporting the loss of a credit card, usually around 60 yuan. When applying for a formal loss report, the cardholder must fill out a loss report application form and submit it for verification. I have to pay the loss report fee for my ID card. If the cardholder finds the credit card after reporting the loss, he can cancel the loss report, but the loss report fee already paid is non-refundable\Step 3: Apply for a new card\After the credit card is reported as lost, if the cardholder confirms that it cannot be found The original credit card can be applied for a new card from China Merchants Bank. The new credit card will be different from the original one. If the cardholder's original credit card has been linked to some services such as automatic repayment and insurance premiums, he must remember to update the information in time

How to replace a lost China Merchants Bank credit card?

Call the customer service hotline of China Merchants Bank to report the loss. (You can find it on the website of China Merchants Bank by phone).

If you have set a password and there is no danger of losing it under normal circumstances, you can ask them to replace the card on the grounds that the magnetic strip is worn. In this way, there is only a replacement fee of 20 yuan for a new card and no loss report fee. 60 yuan.

How to report the loss and reissue a lost China Merchants Bank credit card?

The China Merchants Bank credit card loss report and replacement process is as follows:

If your China Merchants Bank credit card is accidentally lost, please call the China Merchants Bank credit card hotline: 400-820-5555 and select "Credit Card Loss Report" , submit a loss report request to China Merchants Bank Credit Card Customer Service. The customer service will ask you to provide your ID number and name for verification. Once the verification is passed, your credit card can be reported as lost. Replacement procedures can also be completed through the hotline.

It should also be noted that reporting the loss of a China Merchants Bank credit card is a fee-based service. The fee for reporting a loss is RMB 60 per card. If you need to apply for a new card after reporting the loss, you will need to pay an additional RMB 15 per card. For the reissue fee, the reissued credit card will be mailed to your billing address in about ten working days. If express delivery is required, a courier fee of 20 yuan will be required.

How to replace a China Merchants Bank card if it is lost?

If your China Merchants Bank bank card is lost, you need to bring your ID card to any branch of China Merchants Bank to report the loss and replace the card. You can also call the customer service number of China Merchants Bank to report the loss and then go to the bank branch to replace the card.

That’s it for the introduction to the reissue of China Merchants Credit Card.