1. After ordering the goods, the goods were not delivered:

Log in to Pocket Bank APP- Pocket Mall-My Order, click Apply for Return, and submit a return application.

2. After ordering, the goods have been sent out and need to be returned:

Log in to Pocket Bank APP- Pocket Mall-My Order, click Apply for Return, and reject the goods at the same time.

3. After ordering, the goods have been received and need to be returned:

You can directly contact the service phone of the commodity supplier to handle the return, you can also inquire about the customer service hotline of the merchant in the commodity details, or inquire about the packaging position after sale on the commodity ordering page.

After submitting the application, you can see that the order is being returned, and it usually takes three working days to complete the return application. After the successful return, the system page will display the successful return.