Xiao Wei is from Yiwu. She reported that she had a credit card and had paid off the balance last year and never used it again. In June this year, she received a call from her bank saying she owed more than 10,000 yuan.

The credit card has been paid off in full, but the bank said that I still owe more than 10,000 yuan?

Xiao Wei: "I probably won't get it after I spent 10,000 yuan. Later, I gradually I was paying it back, 1,500 per month. Later, I didn’t want to use the card anymore, so I put it somewhere. I just left it there if I didn’t want to use it.”

Xiao Wei said, this credit card is from 2013. I applied for it at China Merchants Bank in 2016, with a limit of 29,000 yuan, and I spent nearly 10,000 yuan in it. As of June 2016, it was all paid off, and it has not been used since. In June of this year, she received a call.

Xiao Wei: "In June, I was told that I was overdue for more than two months. Then the bill in June was more than 16,000. At that time, I felt strange. I had a receipt earlier. There is a receipt for 3,700 yuan. The merchant said it was not in the direction of my consumption and was stolen. That’s what it means.”

China Merchants Bank: There will be a dedicated person to handle this matter

Xiao Wei said that under the guidance of China Merchants Bank customer service, she received consumption records in her mailbox, which were issued by China Merchants Bank Credit Card Center. On December 20, 2016, there was a transaction of 3,700 yuan, and the bank also mailed a bill to her. .

Customer service of China Merchants Bank Credit Card Center: “The current book amount owed is 16,978 yuan and 67 cents. Didn’t I tell you that there will be a dedicated person to handle this matter in the future? Well, this cannot be investigated in a day or two. Look, you faxed it to our bank, the receipt of the case, September 4, 2017, Yiwu Houzhai."

Credit card 6 last year. It was stolen in 2018, and it took until September this year to report it to the police. At this time, Xiao Wei said that her credit card was stolen in June last year and she did not report the loss in time. After four purchases were made, the bank repeatedly suggested that she call the police. However, Xiao Wei felt that this was the bank's responsibility and delayed calling the police until September this year. She took out a receipt from her bag and it was from the back house of Yiwu. The document issued by the police station stated that Xiao Wei reported that his credit card was stolen on September 4.

Xiao Wei: "Later I discussed with the bank. Before the case was clear, some of it was used by me. I will definitely pay it back, but I hope this matter can be investigated clearly."< /p>

Customer service of China Merchants Bank Credit Card Center: "We have not investigated your matter clearly so far. At the police station, we have verified the situation, but we have not investigated whether you committed theft, and your matter It’s been so long and this person hasn’t been found yet.”