If your CMB card is lost, you need to dial 95555 and choose 4 as soon as possible to enter the manual service to report the loss orally (forgetting the card number can provide a valid account opening certificate number). Oral loss reporting is valid for 5 days, and it will be automatically thawed after 5 days, and no handling fee will be charged. After the oral report of loss is successful, you need to report the loss in writing at our outlet as soon as possible with the original valid ID card of your account (written report loss fee: 10 yuan/pen, golden sunflower card and above are free). After the funds for reporting the loss of the one-card card are frozen, the account can be credited and cannot be withdrawn, and the withholding business is not carried out. You can receive wages or transfer and remittance from others. During the freezing period of oral loss reporting, it does not affect the written loss reporting replacement card at the counter of China Merchants Bank.

As far as the credit card of China Merchants Bank is concerned, if the credit card is lost, stolen or occupied by others, the cardholder should report the loss immediately. Please call the credit card customer service hotline and select "2#" to transfer the loss to the customer service specialist.

(Reply time: 2019Feb 13, please refer to the latest business changes announced by China Merchants Bank in official website. )