Hello:

Problems with cancellation/modification of guaranteed orders after the latest time limit

1. After providing credit card guarantee, there are different conditions depending on the hotel's situation. The latest cancellation and modification time. If the itinerary changes, members must notify Ctrip to cancel or modify before the latest cancellation and modification time;

2. Cancel, modify or noshow (no show) after the latest cancellation and modification time, According to the guarantee terms, the hotel will have the right to deduct the corresponding room fee;

3. If 3 rooms are booked and 2 are actually stayed, the hotel can also deduct the room fee for the unoccupied room;

4. When booking by phone, the reservation clerk will inform the guest of the latest cancellation and modification time; when booking online, the page will prompt the latest cancellation and modification time.

For more information, please log in to the Ctrip website: /#c=baiduzd