2. Online Banking: Users log in to Bank of Communications official website, input credit card (debit card) and personal credit card (debit card) information, and make inquiries according to the prompts.
3. Mobile banking: The user opens the official mobile APP of Bank of Communications, registers a login account, binds a personal credit card (debit card), and inquires about the amount to be repaid.
4. Bank counter: Users bring their valid identity documents and credit cards (debit cards) to the counters of any business outlets of Bank of Communications for inquiry.
5. Telephone customer service hotline: Users can call the customer service hotline of Bank of Communications to consult manual customer service.