1. To surrender your insurance at the branch counter, go to Ping An Insurance Business Hall in person. At Ping An Linyi Branch, it is 100 meters west of the intersection of Yizhou Road and Jinyi Road, south of the road, on the third floor of Qilu Building, and ask the staff Present your policy and ID card to apply for surrender, and the policy can be surrendered after the staff verifies your identity.

2. To cancel the policy via customer service phone, dial Ping An Insurance customer service phone number 95511. After the call is answered, follow the phone voice prompts to transfer to manual service, submit a surrender application to the staff, and then provide the staff with the policy number, The insurance can be refunded after providing the ID number.