The user inserts the credit card (debit card) into the ATM of Bank of Communications, then enters the transaction password, and then clicks the balance query to query the cash withdrawal amount of the card.

In addition to using ATM to check the balance, users can also check the credit card (debit card) balance by calling the customer service hotline of Bank of Communications, official website of Bank of Communications, official account of WeChat of Bank of Communications and the counter of Bank of Communications outlets.