A classic case of consumer rights protection:

Case 1?

misleading consumers by concealing information:

At the beginning of p>217, consumers Jing and Chen Mou had a dispute with a car sales and service company when they bought a car. After investigation, the automobile sales and service co., Ltd. entrusted a certain automobile trading co., Ltd. to handle the business that was handled free of charge, and charged the consumer an advance service fee of 22,21 yuan.

Baqiao Branch of Xi 'an Administration for Industry and Commerce, in accordance with the Law on the Protection of Consumers' Rights and Interests and other relevant laws and regulations, found that the automobile sales and service co., Ltd. misled consumers by concealing information of great interest to consumers in providing services, infringing on consumers' legitimate rights and interests, ordered it to stop its illegal behavior, and imposed an administrative penalty of 22, yuan. ?

comments: automobile sales service disputes are hot issues for consumers to complain about. When consumers encounter problems and can't get responses from dealers and manufacturers, they can defend their rights by asking consumers' associations for mediation, complaining to relevant administrative departments, submitting them to arbitration institutions for arbitration and bringing a lawsuit to the people's court. ?

case 2?

operating under the "Apple" trademark:

At the beginning of p>217, consumer Zhao bought an Apple computer in an electronic technology company, and later found that the electronic technology company was suspected of trademark infringement when dealing with after-sales service issues. After investigation, the electronic technology co., Ltd. used the "Apple" trademark as a business symbol and publicity without the authorization of the registered trademark owner of the "Apple" trademark, and the illegal business amounted to 34,38 yuan.

According to the relevant provisions of the Trademark Law, Beilin Branch of Xi 'an Administration for Industry and Commerce found that it infringed on the exclusive right to use a registered trademark of others, ordered it to stop the trademark infringement immediately, and imposed an administrative penalty of 75, yuan. ?

comment: using another person's registered trademark without permission not only infringes on the exclusive right of another person's registered trademark, but also infringes on consumers' right to know. ?

case 3?

The operator does not have the right to interpret unilaterally:

In April p>217, when the law enforcement officers of Gaoling District Market Supervision Bureau inspected a trading company according to law, they found that the store notice posted in the company's business premises contained the words "The final interpretation right of the above information belongs to a trading company", which was suspected of violating the relevant prohibitive provisions of the Measures for Punishment of Infringement on Consumer Rights and Interests, and they were investigated according to law. It was ordered to correct the illegal act and imposed an administrative penalty of fine on 1 yuan. ?

Comments: Item (6) of Article 12 of the Measures for Punishment of Infringement on Consumers' Rights and Interests stipulates that an operator who provides goods or services to consumers and uses store notices shall not "stipulate". The operator unilaterally enjoys the right of interpretation or final interpretation. " ?

case 4?

Using format terms to force consumption:

In July p>217, an automobile sales and service company used format terms to force Ma to buy decorative materials and services worth 7, yuan, and the automobile sales and service company made a profit of 3,5 yuan.

The Shuangsheng Branch of Xi 'an Administration for Industry and Commerce, according to the relevant provisions of the Measures for Punishment of Infringement on Consumers' Rights and Interests, determined that the behavior of this automobile sales and service co., Ltd. was forced to consume by using standard terms, ordered it to correct the illegal behavior, and imposed an administrative penalty of 1, yuan.

comments: consumers should refuse to trade in the process of purchasing goods and receiving services, for the business behaviors of forced consumption, disguised forced consumption and unreasonable conditions. If a transaction has been reached, it should safeguard its legitimate rights and interests by complaining to the administrative department for industry and commerce or bringing a civil lawsuit to the people's court. ?

case 5?

Failure to honor the cash back reward promise:

In June, 217, Yuhang District Market Supervision Administration of Hangzhou, Zhejiang Province handed over a case clue to Yanliang Branch of Xi 'an Administration for Industry and Commerce, reflecting the problem that a specialty store in Tmall Store failed to honor the cash back reward promise during the promotion of milk powder in double 11 last year. After investigation, the store promised that "the top 3 payers in double 11 will be rewarded with 3 yuan-cash ranging from 1 yuan".

however, only the top 15 consumers will be honored when the reward is paid. Without the consent of the remaining 15 award-winning consumers, the store points will be used for rewards. In the end, he was ordered to stop the illegal behavior and made an administrative penalty of a fine of 1, yuan. ?

comments: when consumers buy goods online, they should carefully identify and keep relevant bills. When operators fail to honor their promises, they should claim their legal rights in time. ?

case 6?

Price information misleads consumers:

On February 9, 217, a tourist from Shanxi, Zhao, bought a Chinese herbal medicine named Dendrobium candidum worth 6,468 yuan in a local product shop during his tour in Lintong, and later felt that the price of Dendrobium candidum was too high. He complained to Lintong Branch of Xi 'an Industrial and Commercial Bureau through the "12315" complaint telephone number.

after investigation, the sales staff of this local product store deliberately failed to make clear the price of Dendrobium candidum, which led Zhao to mistake the price of "1 yuan per gram" for "1 yuan per gram", buy more than 6 grams, and pulverize Dendrobium candidum into powder, paying 6468 yuan.

Lintong Branch of Xi 'an Municipal Administration for Industry and Commerce, according to the relevant provisions of the Measures for Punishment of Infringement on Consumers' Rights and Interests, decided that the act of deliberately failing to clarify the price of the goods provided by the local specialty shop was an act of misleading consumers by concealing information of great interest to consumers, ordered it to correct the illegal act, and imposed an administrative penalty of warning and fine of 19, yuan.

Case 7

Farmers suffered from abnormal potato growth:

In p>217, Mr. Zhang, a grower in Lanling County, bought 7, kilograms of potato seeds from dealer Zhang, and in mid-February, he ridged and covered with plastic film and planted them in 11 plots, accounting for 49.3 mu. Since April 27, the growth of this variety began to appear abnormal, so I consulted the dealer.

growers think it's the quality problem of potato seeds, and dealers think it's the incomplete disinfection in the planting process, so the two sides are at loggerheads and the negotiation is deadlocked. In May 217, the grower called 12315 to complain and demanded that the dealer compensate for the economic losses.

lanling county industrial and commercial bureau and consumers' association coordinated the agricultural department to issue an appraisal report. After coordination, the two sides finally reached an agreement, and the dealer compensated the growers for the loss of 43, yuan.

Case 8

The high-priced underwear has no effect:

Ms. Li, a consumer in Mengyin County, bought two sets of "Van Yiman" body underwear at a cosmetics store in Mengyin County for 17,46 yuan in March 217. After wearing them, she found that there was no publicity effect as claimed by her merchant, and asked for a refund.

after investigation, Ms. Li, the consumer, reported that the situation was true, and the merchants did have the problem of misleading consumption through false propaganda. After mediation, the merchant recognized the mistake and agreed to return the goods for Ms. Li, returning the 17,46 yuan spent by Ms. Li.