Credit card collection is divided into internal collection and outsourcing collection. Internal collection usually refers to customers who are overdue for less than three months, usually by bank customer service reminder (M0 period), electric reminder (M 1 2 period) or door-to-door collection at all business outlets (M3 period)!
Outsourcing collection mainly means that the credit card center entrusts some companies (some of which are law firms) specializing in collection industry to collect some customers who are difficult to handle, have problems, lose contact or have a small amount after internal collection fails.
Type:
M0 period
It is the day after the last payment date to the next billing date. During this period, the bank records are hardly damaged, but late fees and full interest will be charged. During this period, banks generally don't call for money, but remind them by SMS platform or telephone that they are overdue!
M 1 period
It is a continuation of M0 period, that is, between the second billing date and the last payment date of the second bill, the credit record will be uploaded to the credit information system of the People's Bank of China, which is likely to affect issues such as house purchase loans or credit loans, and will also charge late fees. If it is before the second payment date, it will only be collected once, otherwise it will be collected twice, and the interest will be charged according to the compound interest of the current arrears!
M2 period
It is the continuation of M 1, that is, between the third billing date and the last payment date of the third bill, the credit record of the banking industry will be stained, which will have a great impact on the loans and job hunting of larger enterprises in the future. A late fee will be charged. If it is before the third payment date, the second late payment fee will be charged. Otherwise, for three times, the interest will be compounded according to the current arrears.
M3 period
It is a continuation of M2, that is, between the fourth billing date and the last payment date of the fourth bill, the credit record has a great influence, and there will be a big stain in the bank credit information system, which directly affects all kinds of business in the bank. Enterprises that can't get in, especially public servants, are very strict with the credit information record.
M4 period
It is a continuation of M3, that is, between the fifth billing date and the final payment date of the bill, the credit record has a great influence, and the bank credit information system will be greatly stained, which will seriously affect all businesses in the bank and prevent it from entering enterprises and institutions with strict credit information records. Late fees will be charged (some banks will stop charging). If it is before the fifth payment date, it will be charged four times. Otherwise, compound interest will be charged for the current arrears.
How to collect credit card arrears? These methods are the most common.
In real life, there are often such a group of people who think that their cards can be overdrawn without repayment, but they don't know that they will be collected by the bank if they fail to repay after the deadline. However, the means of bank collection are endless, which makes people hard to prevent, and finally seriously affects daily life and work. Here's how the bank collects credit card arrears.
What are the common collection methods?
According to different situations, banks will have different collection plans. Let's take a look at them together.
First stage
This refers to the period from the last repayment date to the next billing date, that is, one month overdue, and the bank will remind you to repay quickly by SMS or telephone. During this period, in addition to the principal owed, there are also liquidated damages and interest.
stage Ⅱ
This refers to the second month after the deadline, that is to say, if two bills have been paid after the deadline, the bank will officially start to collect them, and you will receive a phone call from the collection staff. The amount of arrears to be paid at this stage is principal+liquidated damages+compound interest after overdue.
The third stage
At this stage, the bank will intensify the collection after three bills are overdue, not only for itself, but also call your emergency contact to remind you to repay. In addition to the pressure from the bank, you have to face the colored eyes of friends and relatives.
The fourth stage
It means that you are overdue for three months, and the bank has made effective calls and text messages for you twice, but you haven't repaid the money yet. The bank staff may come to your house to collect the money and have an interview with you. If you can't get in touch, the bank will go to your household registration and let friends and relatives tell you, which will indirectly put pressure on you.
The fifth stage
If the above collection methods fail, the bank will report the case to the police station or directly to the overdue cardholder, and the public security organ will intervene in the investigation after filing the case. If you are found to have maliciously overdrawn, which constitutes a credit card crime, then you will be investigated for criminal responsibility, and you may be arrested and punished, and even need to repay after punishment.
What is the credit card collection process?
Please refer to the following five steps for the credit card collection process:
1. When the cardholder has just overdue, the user will send a text message to remind him of repayment;
2. When the overdue time is long, the customer service will call for collection;
3. Entrust a lawyer to send you a power of attorney;
4. If the cardholder is overdue for more than 3 months, the bank will entrust a third-party company to collect it;
When the collection company can't collect the debt, the bank will pay it back to you, and then you will go to court.
Extended data
If we don't pay back the credit card we owe to the bank, we will be collected by the bank at this time. The judicial collection process of credit cards is that if the amount exceeds 6,543,800 yuan, it will be frozen if it has not been returned after two collections. Credit cards are also subject to judicial measures to prevent debtors from making compulsory collection through the legal department.
Banks regularly send reminders every month to remind customers to pay overdue debts in time, which plays a warning and reminding role for later users. According to the current overdue situation of users, different dunning methods can be adopted to warn customers that they will bear corresponding legal consequences if they do not repay in time.
(1) contents of the letter:
The credit card collection letter shall contain the following basic information: cardholder information, balance of arrears, reasons for collection, relevant rights and obligations of the cardholder, account status inquiry, repayment situation, ways to raise objections and provide relevant evidence, and bank contact information.
(2) Letters should be sent by registered mail, indicating the billing address of the credit card. SMS reminder and letter collection are the most commonly used collection methods for credit card arrears, and the collection effect is the best among low-risk users.
Telephone collection
1) The appropriate selection order of contact numbers for telephone collection is: mobile phone, work phone, home phone, immediate family phone and contact phone.
2) In the specific work, the time that the collection staff allows the cardholder to make a repayment commitment decreases with the increase of collection times.
3) When the phone is connected but the cardholder is not in, the collector should leave a message to inform the cardholder to contact the bank in time.
How does China Everbright Bank collect credit card arrears?
Methods of collecting credit card arrears:
1, SMS collection, when Everbright Credit Card has just expired, banks usually use SMS to remind users to repay as soon as possible.
2. Telephone collection. If Everbright Credit Card is overdue for about one month, the bank will call for collection and arrange customer service staff to call you to urge you to repay.
3, letter collection, Everbright credit card overdue, the bank will also send a letter to collect, generally overdue for one or two months, the bank will send a lawyer's letter to remind users to repay as soon as possible.
Extended data:
Precautions for credit card use:
Users need to pay attention to the repayment of temporary limit. The repayment of temporary quota is the same as the repayment of fixed quota. However, when the cardholder's repayment amount is limited, the issuing bank will deduct the temporary limit by default. Generally, the minimum repayment amount of bills with temporary limit usually includes all temporary limit plus part of fixed limit consumption, and the cardholder's timely repayment of the above part will not affect his personal credit history.
The introduction of credit card repayment ends here.