My Ping An credit card was locked because I entered the password incorrectly three times. I also forgot my password and took my valid ID card to the bank to handle password reset and other services.

1. For ATM, the number of incorrect passwords exceeds the limit, which means that the number of incorrect passwords entered exceeds 3 times.

If the number of incorrect password entries exceeds the limit, the bank card will be swallowed by the teller machine (there will be a prompt before swallowing). After 7 days, go to the bank counter with your ID card to pick up the bank card and apply for the unlocking service.

Note: When turning on a bank teller machine, turn it on once a week. The best time is to go to the bank counter after 7 days.

2. If the personal online banking login password fails to pass the verification three times in a row on the same day, the bank will temporarily freeze the login password for online banking on that day, and the freeze will be automatically lifted the next day; if the personal online banking login password fails to pass the verification for a total of 10 consecutive times, The bank will officially freeze the qualification to use the online banking login password.

If you forget your online banking login password or enter the wrong login password too many times, you can bring your valid ID and online banking registration card to an outlet that provides personal online banking services to reset your online banking login password for free. Settlement procedures.

The reset new password will take effect immediately. Please log in to personal online banking in time and follow the prompts to change the 6-8 digit password set at the counter to a combination of 6-30 digits and letters, and please Remember your new password.

Note: If the verification fails for 10 consecutive times, the bank will officially freeze the qualification to use the online banking login password.

Bank card locking is a measure taken by banks to protect the security of customers’ bank cards.

If the bank card withdrawal password is entered incorrectly three times in a row at branch counters, ATMs, POS, self-service terminals and other channels, the bank will immediately lock the card and prohibit all card transactions. After the withdrawal password is locked, No withdrawal transactions can be processed before unlocking. If the bank card password is entered incorrectly more than three times, the system will automatically lock and unlock automatically after 24 hours. If it is entered more than 10 times, you need to go to the bank where you opened your account to go through the unlocking procedures.

The following is a list of situations where your card will be locked if you enter the wrong password several times:

ATM machine: 3 times, the card will be swallowed automatically

POS machine for swiping your card: 3 times

Online banking: 6-10 times

Mobile banking: 6-10 times

Phone banking: 6-10 times