Hello, if the credit card is lost, stolen or occupied by others, the cardholder should report the loss immediately. The risk of theft of a credit card after loss reporting shall be borne by the bank, and the non-password consumption within 48 hours before loss reporting shall enjoy the protection of card loss according to the prescribed rules. You can call the customer service hotline at 400-820-5555 and press 2# to report the loss. The loss reporting fee is RMB 60 yuan/card (VISA MINI card 60 yuan/set or card), and the loss reporting fee will be charged from the new card. Once a credit card is reported lost, it takes effect immediately and is irrevocable. After the loss is reported, the new card number and the three-digit number (CVV2) on the back of the card will change. After the new card is sent, it will usually be received within two weeks.