1. Call the 24-hour service hotline of Agricultural Bank of China at 4006695599 (please call 021-61195599 for areas where 400 is not opened, and+86-21-6/kloc-for overseas areas.

2. Registered customers of mobile banking can log in to the mobile banking client and report the loss through the menu of "Credit Card-Settings-Loss Reporting Replacement Card".

3. Online banking registered customers can report loss through "Personal Online Banking Login" and operate the menu of "Credit Card-Settings-Report Loss".

4. Bring your ID card to ABC outlets for loss reporting and card replacement.

Precautions:

Once the loss reporting business is handled, it will take effect immediately and is irrevocable.

50 yuan's loss reporting fee needs to be paid from the customer's account (special cards such as platinum card are free). Agricultural Bank of China will bear the economic losses caused by the fraudulent use of the card after the customer's loss report takes effect, and mail the new card to the customer in time.

After the loss is reported, ABC will issue a new card for the customer free of charge, and the new card will be sent to the customer by registered mail. If customers want to get a new card as soon as possible, they can apply for EMS express delivery, and the express delivery business needs to pay the emergency handling fee for each 20 yuan from the customer's account (special cards such as platinum cards are free).