Bank reminders and harassment of family members can be reported through the China Internet Financial Reporting Information Platform, the complaint hotline of relevant regulatory agencies, or the email system. If extreme behavior is taken against the borrower's family, the police can be called immediately and the collection personnel can be stopped immediately.

What are the responsibilities of banks

1. Act as a credit intermediary between enterprises. Credit intermediaries absorb people's money into their own banks in the form of deposits, and then distribute this money to enterprises in the form of loans, combining the rich with those who need money through intermediaries;

2. Act as a payment intermediary between enterprises. When doing business between enterprises, it is best to pay with one hand and deliver the goods with the other. However, there are thousands of enterprises in the society, and they are not engaged in the same field. Now all economic activities are settled through bank transfers. The money can be paid smoothly and the circulation of goods is completed;

3. Turn currency income and savings into capital. This function is a deepening of the second function. One penny may not have much effect, but many people put one penny in the bank, and when the banks are concentrated, it becomes tens of thousands, hundreds of thousands, or even tens of millions. Help a certain enterprise accomplish great things and turn it into capital to develop production.

Legal basis: Article 66 of the "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks"

The card-issuing bank shall establish a credit card debt collection management system and standardize credit card collection strategies, authority, procedures and procedures. methods to effectively control business risks. Card-issuing banks are not allowed to use a single assessment method for debt collectors based on commission on the amount of debt recovered.

Article 67

The card-issuing bank shall promptly remind cardholders of the overdraft amount, repayment date and other information that is about to expire. Exceptions include cases where the cardholder provides false information or changes contact information without notifying the card-issuing bank.