Hello, if your credit card can no longer be used due to damage, breakage, blurred signature, or degaussing of the magnetic strip, etc., please log in to the credit card website/ and click "Online Banking Login" on the right to enter your identity. After logging in to online banking with your ID number, query password and additional code, select the card number you want to replace in "Card Management" - "Damaged Card Reissue" and follow the prompts.
Warm reminder: 1. After applying for a damaged reissue, the old card can continue to be used before the new card is opened. Once the new card is opened, the old card will become invalid immediately. It is recommended that you cut off the magnetic strip of the old card. Destroy them to avoid confusion and risk; 2. The new card needs to be re-opened before it can be used; 3. The handling fee for re-creating a new card is RMB 15 per card. Our bank takes 2 working days to produce a new card. Follow-up procedures will be as follows: Fengda express delivery (Customers in Beijing, Shanghai, Shenzhen, and Guangzhou generally receive the card within 2-4 days, and other areas generally receive the card in about a week.), or you can choose postal EMS express delivery (about 48 hours) , an additional EMS￥20 express fee will be charged, and the fee will be charged to your credit card statement.
Welcome to log in to the online customer service/cmu/icslogin.aspx?from=B&logincmu=0 for consultation. We will serve you wholeheartedly. Thank you for your attention and support to China Merchants Bank!