Online ticketing
Taiwan's high-speed rail online booking system provides services 24 hours a day.
mainland friends can only use VISA or MASTER credit cards to buy online, but not unionpay cards! Booking in advance will give you a discount. Leave your passport information, remember the reservation number, arrive in high-speed railway station 3 minutes in advance (MRT gets off at taipei main station Station) and pick up the ticket. When picking up the ticket, press the "General Ticket Collection" button directly on the ticket machine and enter the reservation number of the website and the last few digits of the ID number. If there is no fixed itinerary, it is ok to buy tickets on the spot.
214 Taiwan High-speed Rail Ride Guide (online ticket purchase /7-11 convenience store ticket purchase/window ticket purchase/ticket collection/fare/frequency)
The specific process of online ticket purchase:
You can check the number of trains and fares with vacancies on the website according to the starting and ending stations, dates and the time you want to take; In addition, you can also check the reservation record, cancel the reservation record, change the itinerary and the number of reservations; Online payment.
① The open booking period
starts at : am on the 28th day before the boarding day (inclusive) and ends at 1 hour before the departure on the boarding day.
② Types of online booking tickets
A maximum of 1 tickets can be booked for each booking record, and a maximum of 5 tickets can be booked for each return trip.
The network can reserve full tickets, children tickets, tickets for respecting the elderly and tickets for caring for the elderly (excluding free seats and group tickets)
Please enter the passenger ID number and name correctly in the system to complete the reservation.
to purchase barrier-free seats, please call the high-speed rail customer service hotline: 466-3 or go to the ticket sales window of each station to purchase tickets.
③ Precautions for payment
After the reservation is completed, please complete the payment online within the payment period, or pay in person at the high-speed rail station or the cooperative convenience store to collect the tickets. The payment period is as follows:
If the scheduled trip leaves three days from the reservation date, the payment should be completed within three days from the reservation date.
if the scheduled trip leaves within three days (inclusive) from the booking date, the payment shall be completed one day before the ride.
if you book the ticket for the same day, you should complete the payment 3 minutes before the train leaves.
if the payment is not completed within the time limit, the booking record will not be kept.
④ Precautions for ticket collection
When withdrawing money, you need to show the ID number (Datong card or passport) and reservation number used when making reservations.
you can pick up the tickets at the ticket window, automatic ticket vending machine or cooperative convenience store during the ticket sales time at each station.
(When picking up tickets at convenience stores, convenience stores will charge a collection fee according to the number of tickets booked, and each ticket will be charged a 1 yuan fee of NT)
Taiwan Province 7-11 convenience store will book tickets
Friends who want to buy high-speed train tickets don't need to go to the high-speed train station specially, just go to four nearby convenience stores, such as 7-11, Family, OK, Lairfu, etc., and you can buy tickets for the right train directly. Now the convenience stores that cooperate with the high-speed rail include Uni-President Supermarket, Family Convenience Store, Lairfu Convenience Store and ok Supermarket.
opening hours: Taiwan Province convenience store provides reservation, payment and ticket collection services 24 hours a day
Refund: convenience store provides refund service from 1: am to 22: pm every day. )
ticket purchasing process
Notes for ticket collection at 7-11 convenience store
After paying the ticket price and collection fee at the convenience store counter, you will get the high-speed rail ticket directly. If you find that the ticket paid by the convenience store does not match the following ticket samples, the printing is blurred or the cutting is incomplete, please be sure to ask the staff of the convenience store to provide the correct boarding ticket.
high-speed railway station window ticket purchase in Taiwan
Opening hours: At present, there are 8 high-speed railway stations that provide window ticket purchase service, and the general ticketing time is around 6: -24: . For the specific address and service time, please refer to the details of Taiwan high-speed railway stations
How to get to high-speed railway station (taking Taipei as an example)
taipei main station (operating hours: 6: -24: ). (taipei main station is made up of Taiwan Railway, High Speed Rail and MRT. However, it's a bit complicated, so basically just follow the indicators. If you ask for directions, someone will tell you.)
Open booking period: ordinary tickets-you can book the train from the 28th day before the boarding day (3 minutes before the scheduled departure time, stop selling the corresponding seat tickets).
confirm the ticket purchase information: before purchasing tickets, please confirm the date, time, destination station, number of tickets and ticket type, and then provide them to the ticket seller.
payment method: cash is accepted by passengers at the ticket window; VISA, MASTER CARD, JCB credit cards; American Express debit card and China UnionPay card purchase.
attachment: operation flow of the high-speed rail ticket vending machine
The overall operation of the high-speed rail ticket vending machine feels very similar to the touch-sensitive ticket vending machine of Taipei MRT. It accepts instructions with a touch-sensitive screen and can accept different payment methods such as paper money, change, credit card and financial card.
first, select the ticket type, and there are options such as checking ticket, platform ticket, stored value, or collecting ticket.
then choose one-way or round trip.
then select the destination. When purchasing tickets at Taoyuan Station, the departure station will be Taoyuan Station by default. If you want to change the starting point, you can click the "Change Departure Station" button in the lower left corner to reselect the starting point.
select the number of sheets. (You should buy at least one adult ticket, so it seems that children can't take the high-speed train by themselves)
After that, choose the departure date
Then choose the earliest departure time.
the system will automatically find out the shifts around the specified time, one shift ahead and four shifts back. At this time, you should also choose to take "business class" and "standard class". If you choose "Return Ticket" before, you have to go back to the date selection screen and choose the return ticket according to the same steps.
finally, the train number, boarding time and the most important "fare" will be displayed on the screen.