First of all, you should freeze the card as soon as possible when you know that it has been stolen. Some cardholders found it too late, which delayed the best time to report the loss, resulting in the bank being unable to provide complete information about the stolen brush, the public security bureau being unable to file a case and the court being unable to pronounce a sentence.

Secondly, report the case at the second time and let the police help solve the case. Banks also have the obligation to help.

Finally, don't panic, take reasonable protective measures and cooperate with the police to solve the case to the maximum extent. At present, banks also have corresponding provisions for sharing losses.

Generally speaking, if the cardholder can provide evidence to prove that the bank card was cloned and stolen by criminals because of poor ATM management and poor access control management, the cardholder is not at fault and the loss is borne by the bank.

Although the bank is at fault, the cardholder also has obvious faults, such as poor management of personal information or cards, both of which may bear part of the losses. In the case of online brush theft, if the cardholder's personal information is not kept properly, the cardholder shall bear the losses.